Delay incidents

  • Release version: Australia
  • Updated December 19, 2024
  • 1 minute to read

    • Configure delay rules to postpone incident creation for alerts that may resolve automatically or represent transient conditions.

    Before you begin

    Verify that you have installed the ITOM AIOps and Now Assist for IT Operations Management (ITOM) plugins.

    Ensure you're in the Configure IT Operations Management page.

    Role required: evt_mgmt_admin or evt_team_operator

    About this task

    Delay incident rules help reduce unnecessary incident creation by waiting for a specified period before generating incidents from alerts. This is particularly useful for flapping conditions or transient issues that may resolve automatically, preventing ticket creation for self-resolving problems.

    Procedure

    1. Navigate to Configuration Summary > Event Management > Reduce Noise.
    2. Expand Reduce Noise.
    3. Select Delay incidents.
      A list of respond alert automations appears.
    4. To create an automation and set a wait time before incident creation, select Create automation.
      The Respond to alerts page opens.
    5. Follow the steps in Create Respond automation.
      Note:
      To modify the wait time in an existing automation, open the automation and update the wait time under Create incident and other response actions. Ensure you select Create Incident (Advanced) — the delay configuration form is only available through this option.
    6. To complete the setup, select Mark as configured.