Cloud Provisioning and Governance

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Cloud Provisioning and Governance

    The ServiceNow® Cloud Provisioning and Governance (CPG) application offers a centralized platform for managing cloud resources, integrating with both private and public cloud providers like AWS, Microsoft Azure, Google Cloud Platform, and VMware. It replaces the legacy Cloud Management application and enhances the management of cloud resources through a refined Cloud Services Catalog.

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    Key Features

    • Unified Interface: Access and manage cloud resources efficiently.
    • Cloud Services Catalog: Streamlined management of cloud resource usage and lifecycle.
    • Workflow Migration: Default workflows migrate to subflows unless customized; legacy workflows are deprecated with the Zurich release.
    • Policy Rule Actions: Now utilize Workflow Studio subflows for improved automation.
    • Guided Setup: Step-by-step tasks help configure the application effectively.

    Key Outcomes

    By implementing Cloud Provisioning and Governance, customers can expect improved visibility and control over cloud resource usage, simplified management processes, and compatibility with the latest ServiceNow releases. The guided setup assists in configuring the application seamlessly, ensuring a smoother transition from legacy systems.

    The ServiceNow® Cloud Provisioning and Governance (CPG) application serves as a unified interface for accessing cloud resources, delivering cloud offerings to a catalog, and overseeing resource usage. This application is transformed as Cloud Services Catalog application, offering refined and streamlined management of usage and life cycle of cloud resources.

    Cloud Provisioning and Governance is integrated with both private and public cloud providers, such as Amazon Web Services, Microsoft Azure, Google Cloud Platform and VMware.

    Note:

    Migration from workflow to subflows:

    • If the default workflows aren’t customized, the flows are migrated to subflows.
    • If the default workflows are customized, the flows continue to use the existing workflow.

    The Cloud Provisioning and Governance application is incompatible and cannot be used simultaneously with the legacy v1 Cloud Management application. The Cloud Provisioning and Governance (previously Cloud Management) application is compatible starting with the Jakarta release.

    Workflow migration

    As the automation experience evolves, legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows only if already in place, but use the new base system flows for all future needs. For more information, see the following articles in the Now Support Knowledge Base:

    All default predefined workflows have been redesigned using Workflow Studio.

    Policy Rule Actions can now use Workflow Studio subflows instead of legacy workflows. If you have not customized the default workflows, the legacy workflows are migrated to subflows automatically. If you have customized the default workflows, they aren’t migrated, and their use cases continue to work with the existing workflows.

    The following workflows have been migrated to Workflow Studio flows or subflow:

    • Cloud operation change request
    • Cloud task processing
    • Cloud approval workflow
    • Post-process workflow
    • Pre-process workflow
    • Cloud resource operation request
    • Blueprint request

    The following workflows have been deprecated:

    • Retrieve cloud billing data
    • Retrieve cloud billing month
    • Cloud operation step workflow launcher

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    Cloud Provisioning and Governance administration guide

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    Using guided setup to implement Cloud Provisioning and Governance

    Cloud Provisioning and Governance guided setup provides a sequence of tasks that help you configure Cloud Provisioning and Governance on your instance. To open Cloud Provisioning and Governance guided setup, navigate to Guided Setup > ITOM Guided Setup.

    For more information about using the guided setup interface, see Using guided setup.