URL Discovery Insights dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of URL Discovery Insights dashboard

    The URL Discovery Insights dashboard in the Discovery Admin Workspace provides detailed analytics and data visualizations of web domains accessed on managed Windows and macOS devices. This dashboard helps ServiceNow customers monitor and analyze web usage patterns to support data-driven decisions regarding URL access across their environment.

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    Access the dashboard via: Workspaces > Discovery Admin Workspace > Insights > URL Discovery Insights.

    Prerequisites

    • ServiceNow AI Platform Software Asset Management Professional plugin (com.snc.samp) version Australia, Zurich, or YP6 or later.
    • Agent Client Collector for Visibility - Content (ACC-VC) version 1.8.0 or later.
    • ITOM URL Discovery version 1.1.0 or later.
    • Discovery Admin Workspace version 1.14.0 or later.
    • Enable the snaccviscontent.enablefullmonitoring property to True to collect web usage data.
    • User role requirements: discoveryadmin or admin.

    Key Features

    The dashboard extracts data from the Application Domain [snaccviscontentapplicationdomain] table and offers several interactive visualizations to analyze web usage:

    • All visited URLs (Data count): Shows the total number of URLs visited on managed devices since a selected date. Available only when Broad discovery is enabled.
    • Top 5 URLs with the most visits (Bar chart): Displays the five most visited URLs over the selected timeframe.
    • Targeted URLs visited by category (Donut chart): Visualizes the distribution of targeted URL visits grouped by category. Data updates daily via aggregation jobs.
    • Targeted URLs visited (Table): Lists URLs configured for monitoring, allowing detailed inspection and filtering.
    • Other URLs visited (Broad URLs list): Shows URLs accessed on devices but not currently targeted; available only with broad URL discovery enabled.

    Practical Use and Configuration

    ServiceNow customers can add URLs from the "Other URLs visited" list to their targeted monitoring list directly within the dashboard. When adding a URL to targeted discovery, users must specify:

    • Whether the domain is internal or external (default: External)
    • URL category
    • Associated product
    • Publisher
    • Application service linked to the domain

    Once saved, these URLs become part of targeted monitoring and appear in the targeted URLs section for ongoing analysis. Note that mapping a Software Asset Management (SAM) product to a URL requires the samuser role.

    Benefits for ServiceNow Customers

    This dashboard enables customers to:

    • Gain visibility into the web domains accessed on their managed devices.
    • Identify popular and critical URLs by visit frequency and category.
    • Customize monitoring by targeting specific URLs of interest and adding new ones from discovered data.
    • Make informed decisions about web usage policies and software asset management through integration with SAM products.

    The Discovery Admin Workspace URL Discovery Insights dashboard displays captured data and analytics for web domains accessed on managed Windows and macOS devices.

    To access the dashboard, navigate to Workspaces > Discovery Admin Workspace > Insights > URL Discovery Insights.

    URL Discovery insights dashboard

    Prerequisites

    Verify that you have the required setup
    • Australia, Zurich, or YP6 or later version of the ServiceNow AI Platform
    • Software Asset Management Professional plugin (com.snc.samp)
    • Agent Client Collector for Visibility - Content (ACC-VC) v1.8.0 or later
    • ITOM URL Discovery v1.1.0 or later
    • Discovery Admin Workspace v1.14.0 or later
    Enable the data collection

    Role required: discovery_admin or admin

    Set the sn_acc_vis_content.enable_full_monitoring property to True.

    For more information, see Collect web usage data using Agent Client Collector for Visibility - Content.

    Required ServiceNow AI Platform roles

    • discovery_admin
    • admin

    Key features

    The URL Discovery insights dashboard enables you to make data-driven decisions through powerful visualizations. The data is extracted from the Application Domain [sn_acc_vis_content_application_domain] table.

    Select the More options icon (More options icon), then select Refresh to refresh the data for each visualization in this section.

    Table 1. Data visualizations
    Report title Type Description
    All visited URLs Data count Displays the total number of URLs visited across managed devices since a given date.
    Note:
    This data count displays only when Broad discovery is enabled.
    Top 5 URLs with the most visits Bar chart Displays the five URLs with the highest visit counts across managed devices since a given date.
    Targeted URLs visited by category Donut chart Displays the distribution of targeted URL visits grouped by URL category since a given date.
    Note:
    Daily aggregation jobs update domain-level metrics, including total page views and last accessed time. Data may not reflect activity from the current day until the job has run.

    Targeted URLs visited

    This section lists the targeted URLs visited across managed devices since a given date. Targeted URLs are those configured for monitoring in Workspaces > Discovery Admin Workspace > Settings > URL Discovery. For more information, see Discovery Admin Workspace Settings.

    Select a URL from the list to view detailed information about it. Select the filter icon (filter icon) to apply filters to the table.

    Other URLs visited

    The Broad URLs visited list displays URLs accessed on managed devices that aren't in the targeted URLs list and is populated only when broad URL discovery is enabled. The list includes the URL and the number of hits recorded for each domain. To add a URL to your targeted discovery list, select the check box next to the URL and select Add to targeted discovery. In the dialog, enter the following information:
    Table 2. Targeted discovery
    Field Description
    Internal or External Indicates whether the domain is internal or external. The default value is External.
    Category The URL category to assign to the domain.
    Product The product associated with the domain.
    Publisher The publisher of the product associated with the domain.
    Application Service The application service associated with the domain.

    Select Save to add the URL to the Targeted URL discovery. The URL is then monitored and appears in the Targeted URLs visited tab.

    Select the filter icon (filter icon) to apply filters to the table.

    Note:
    Mapping a SAM product to a URL requires the sam_user role.