Agent Health dashboard
Summarize
Summary of Agent Health Dashboard
The Agent Health dashboard offers insights into the status and distribution of agents within your system, enabling you to efficiently manage deployment and prioritize tasks. It displays the operational status of agents, data collection status, and categorizes them by version, operating system, and connected MID Server.
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Prerequisites
To utilize the Agent Health dashboard, ensure that the Agent Client Collector application is installed. Users must also possess the agentclientcollectoradmin role to access all dashboard widgets.
Accessing the Dashboard
You can open the Agent Health dashboard through the following methods:
- Navigate to All > AIOps Dashboards > AIOps Operational > Agent Health.
- Go to Workspaces > Service Operations Workspace, select the AIOps Dashboards icon, and then choose the Agent Health tab.
- After upgrading to Discovery Admin Workspace version 1.3.1, access via Workspaces > Discovery Admin Workspace > Insights for enhanced features.
Key Features
The dashboard provides various breakdowns for better visibility:
- Agent Status: Displays the operational status of deployed agents.
- Agent Distribution: Shows distribution by version number, assigned MID Server, and operating systems.
Reports available include:
- Agent Status Breakdown: Pie chart indicating agents that are up or down.
- Agent by Data Collection Status: Pie chart showing agents with data collection on or off.
- Silent/Off (Auto) Agents: Line graph of agents that halted data collection due to CPU thresholds.
- Agent by Version: Bar chart displaying agents categorized by version numbers.
- Agent by MID Server: Bar chart illustrating agents assigned to different MID Servers.
- Agent by OS: Bar chart breaking down agents by their operating systems.
Key Outcomes
By leveraging the Agent Health dashboard, ServiceNow customers can enhance their operational efficiency, effectively monitor agent performance, and make informed decisions based on real-time data insights. This tool supports proactive management of agent resources, ensuring optimal system functionality.
The Agent Health dashboard provides visibility into the status and distribution of agents installed in your system. It allows you to quickly assess the number of deployed agents and their distribution, helping you prioritize your work more efficiently.
The following example shows the agents in your system that are currently up, which agents are configured to collect data, and which agents have stopped data collection due to having reached their CPU threshold (Silent/Off). It also displays the agents according to their version, OS, and connected MID Server.
Prerequisites
The Agent Client Collector application must be installed.
Required ServiceNow AI Platform roles
A user must have the agent_client_collector_admin role to see all the widgets in the dashboard.
Access the Events and alerts dashboard
- Navigate to .
- Navigate to and select the AIOps Dashboards icon (
) and then select the Agent Health tab. -
After upgrading to Discovery Admin Workspace version 1.3.1 (August 2024 Store), you can navigate to and use the enhanced dashboard.
Use case
| User | Dashboard use |
|---|---|
| admin | Visibility into the status of the agents. |
Breakdowns
Breakdowns available in the Agent Health are:
- Agent status: The status of the agents currently deployed in your system.
- Agent distribution: The distribution of the agents by the agent version number, the MID Server that the agent is assigned to, and the OS that the agent is working on.
Reports
| Title | Type | Description |
|---|---|---|
| Agent status breakdown | Pie chart | Agents deployed in your system that are up and down. Select the relevant color in the widget to display a list of up or down agents. |
| Agent by data collection status | Pie chart | Agents deployed in your system with data collection turned on and off. Select the relevant color in the widget to display a list of agents with data collection on or off. |
| Silent/Off (auto) agents | Line graph |
Agents that automatically stopped collecting data after crossing the CPU usage threshold. The CPU usage threshold is configurable in the acc.yml configuration file. For more information on the acc.yml configuration file, see Configuration file options. |
| Agent by version | Bar chart | Breakdown of your deployed agents by their version numbers. |
| Agent by MID Server | Bar chart | Breakdown of the deployed agents according to the MID Server they're assigned to. |
| Agent by OS | Bar chart | Breakdown of your deployed agents according to the operating systems they are working on. |