Activate teams and services in SRM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate teams and services to be managed in the Service Reliability Management (SRM) application.

    Before you begin

    Role required: srm_admin or admin

    Procedure

    1. Navigate to All > Service Operations Workspace Admin Center > Configurations.
    2. Select Service Reliability Management > Activate > Teams and services.
    3. Select Activate teams and services to begin importing or adding teams.
    4. Use the condition builder to filter the teams shown in the Assignment groups list.
      Note:

      Filters on the same field use AND logic, and filters on different fields use OR logic. For example, filtering for multiple Business Criticality levels and State = Open, evaluates as (Criticality = 1 OR 2 OR 3 OR 4) AND (State = Open).

      List view filters are saved automatically and persist when you navigate away and return.

    5. In the Assignment groups list, select the teams you want to add and then select Activate.
      You reach the Activate services option to add services.
    6. From the Select a service class list, select a service.
      The following service types are available:
      • Application Services
      • Mapped Application Services
      • Calculated Application Services
      • Dynamic CI Group
      • Technical Services
      • Tag-based Services
    7. Use the condition builder to add new services to the list view.
    8. Select the services that you want to add and then select Activate.
      The Activate Services pop-up opens.
    9. From the Support Group drop-down, select the relevant support group and select Confirm.

    Result

    On the Activate teams and services page, the following options appear:
    • Existing teams
    • Existing services
    You can select the options to view the teams or services.