Analyze alert impact in the Now Assist panel

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.

    Before you begin

    Make sure Now Assist for ITOM is installed and observability agents are configured for third-party vendors. For more information, see Install Now Assist plugins and Configure observability agents for Now Assist.

    Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.

    Role required: evt_mgmt_operator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the Express list icon (Express list icon).
    3. Select an alert from a source associated with an observability agent.
    4. Open the panel by selecting the Now Assist icon (Now Assist icon.).
    5. Ask a tool-specific question about the alert.
      For example, for New Relic alerts, you can ask Have there been recent deployments for this alert?. To better understand the type of data you can query, see the Overview of data returned row in the corresponding vendor's table in Configure observability agents for Now Assist.

      Now Assist uses the relevant AI agents to analyze your question and respond with a summary or insight. The first response for an alert might take several seconds to appear.

    What to do next

    Use the information that you received to understand the alert impact and respond accordingly. You can also ask more questions about the alert.

    Note:
    Your conversation in the Now Assist panel is specific to the alert that you selected in Step 3. To ask about a different alert, open that alert and select the Now Assist icon (Now Assist icon.) to start a new conversation.