Use Now Assist to create spokes and build actions
Summarize
Summary of Use Now Assist to create spokes and build actions
Now Assist enables ServiceNow customers to create custom spokes and build actions for third-party applications by using snippets from API documentation. This is particularly useful when the third-party application lacks an OpenAPI Specification or Postman collection. The feature leverages generative AI capabilities to simplify and accelerate the creation of integrations within Integration Hub.
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Key Features
- Spoke Generation using API Snippets: Allows you to build spokes by copying and pasting required API documentation snippets, even if no OpenAPI or Postman collection is available.
- AI-Powered Spoke Generation Skill: The Spoke Generation skill (v1.0.4) is integrated with the Now Assist for Creator application (v1.6.0), providing generative AI to facilitate spoke creation.
- Integration Hub Subscription Required: Use of this feature requires an active Integration Hub subscription.
- Supported Versions: Supported from Zurich Spoke Generator v4.1.0 and Workflow Studio v28.0 onwards.
- Easy Activation: Install the Now Assist for Creator application from the ServiceNow Store, then activate the Spoke Generation skill via the Now Assist Admin console.
Important Considerations
- Availability Restrictions: Some Now Assist features are unavailable in certain data center environments (e.g., FedRAMP, NSC DOD IL5) and some regions. Customers should verify availability for their environment.
- AI Limitations: As this feature uses AI and machine learning, outputs may not always be fully accurate or appropriate. Customers must test and validate all AI-generated content, especially for critical use cases such as healthcare or finance, and apply human oversight.
- Data Processing and Privacy: Data entered may be transferred to centralized ServiceNow environments or third-party cloud providers following ServiceNow’s security policies. ServiceNow collects input/output data to improve AI models but allows customers to opt out of data collection.
What Customers Can Expect
By using Now Assist’s spoke generation capabilities, ServiceNow customers can efficiently create custom integrations with third-party applications, even when formal API specifications are unavailable. This streamlines the process of extending ServiceNow workflows through Integration Hub, saving development time and effort. Customers will need to ensure compliance with AI usage policies, validate AI-generated actions, and confirm feature availability in their environment before implementation.
Use Now Assist in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input.
Capabilities
You can build custom spokes for the required third-party application by copying and pasting the required snippets from the API documentation. This feature is useful when the required third-party application doesn't have an OpenAPI Specification or Postman collection. This feature requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Supported versions
- Zurich
- Spoke Generator v4.1.0
- Workflow Studio v28.0
Skill version
Spoke Generation skill v1.0.4 is the latest version.
App version
Now Assist for Spoke Generation v1.6.0 is the latest version.
Activation of the spoke generation skill
The spoke generation skill offers generative AI capabilities to build spokes. This skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.
- For information about the Now Assist Admin console, see Overview tab in Now Assist Admin.
- For steps to activate the required skill, see Activate a Now Assist skill.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.