---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Move Email Attachments to Record action

# Move Email Attachments to Record action {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Move attachments from an email to a record so that the files are available to your users when they view the record.

## Roles and availability {#move-email-attachments-action__section_otk_h2c_xhb}

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

## Inputs {#move-email-attachments-action__section_lx4_cfl_kyb}

Provide a value for each input that your flow needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.{#move-email-attachments-action__inputs-description}

Email Record
:   Data type: Record

    Email \[sys_mail\] record containing one or more attachments that you want to move. You must enable email receiving to have valid email records. For more information about email
    services and setup, see [Email Administration](https://www.servicenow.com/docs/access?context=email-administration-landing&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Target Record
:   Data type: Record

    Record to which you want to move one or more attachments. You can use the [Look Up Record action](https://servicenow-prod.fluidtopics.net/rMroJQo3H~xsS3m98qiTjQ "Look up a record from any table based on defined conditions.") to find an appropriate target record.

## Output {#move-email-attachments-action__section_mjp_42j_xhb}

This action has no outputs. Instead it updates the source Email Attachment \[sys_email_attachment\] record to move any attachments to the target record.  

## Move email attachments to incident record {#move-email-attachments-action__example_v2n_yzn_sbc}

This example extends the sample flow for inbound email flow handling to add the Move Email Attachments to Record action. This examples assumes that you have previously set up your instance to receive emails, and that there are
one or more email records with attachments. The Email Record input uses the data pill for the email that triggers the flow. The Target Record input uses the data pill for the incident record that was updated in flow step 1.

In this example, the Email Record was a received email that contained multiple attachments. The runtime value is the Sys ID reference to the received email record. The Target record was incident record INC0010220, which was
updated by the email in flow step 1.