---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Fulfill a service request

# Fulfill a service request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

End users can request published services through the service catalog.

## Before you begin

Role required: none.

## About this task

When a user requests a service, the ServiceNow system creates a
new task for that service category. Service fulfillers complete these tasks to
fulfill the request.

New request tasks are automatically assigned to the group or user specified in the
Fulfillment Group or Fulfillment Userservice setting. If no fulfillment group or user is set, new records
are assigned to the service category manager.

Questions for a particular service and the answers entered by the requesting user
appear in the Variables section on the fulfillment task
record.

## Procedure

1. Navigate to All\<Your service application\>Assigned to me.
2. Select a record.
3. Review the information presented.
4. Complete the task in accordance with department policies and procedures.
5. Set the State of the service request record to Closed Complete.
6. Click Update.

*[\>]: and then