---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# AI capabilities in Playbooks

# AI capabilities in Playbooks {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Explore the AI-powered capabilities in Playbook, from generating and recommending playbooks to enabling autonomous, agentic execution.

The generative AI and agentic AI capabilities help you build, discover, and run playbooks more efficiently.
{#now-assist-features-playbooks__table_gbm_tmr_k3c__entry__3}

| Capability | Description | Documentation |
|-|-|-|
| Playbook generation | Generate a complete playbook automatically using a natural language prompt. Now Assist creates the playbook structure, stages, and activities based on text prompt or image. | [Playbook generation from text prompt or image](https://servicenow-prod.fluidtopics.net/S5A9Co~9fOcljojPg8bkmw "Generate a playbook using AI from text prompt or image inputs. For example, you can enter a text description to generate a playbook for managing customer support cases.") |
| Playbook recommendation | Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity's name and description. | [Playbook recommendations for placeholder activity](https://servicenow-prod.fluidtopics.net/~muOdDXyPSZf_pZEQT8JCw "Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity’s name and description.") |
| Playbook summarization | Use AI-generated overviews of a playbook's stages, activities, triggers, and inputs to understand its purpose and flow without going into the details of what is being done at activity and stage level. | [Playbook summarization](https://servicenow-prod.fluidtopics.net/liwDkgNjDhsc3lozt4ROqw "Use AI to generate overviews of a playbook's stages, activities, triggers, and inputs. Understand a playbook's purpose and flow without going into the details of what is being done at activity and stage level.") |
| Agentic Playbooks | Enable AI agents to autonomously execute playbook actions and make decisions at runtime, reducing manual intervention for complex, multi-step processes. | [Agentic Playbooks](https://servicenow-prod.fluidtopics.net/34RwNEOn41YEIT~TBIZQAA "Agentic Playbooks use AI agents to help you work more efficiently. AI agents complete tasks and generate outputs for your playbook activities.") |
| Use AI agent as an activity | Use an existing AI agent as an activity in your playbook to automate tasks. The AI agent gathers the required context, performs the work, and produces outputs that subsequent activities can consume. | [Use AI agent as an activity](https://servicenow-prod.fluidtopics.net/_INOGwonQ7Q4QWMF9oOwrQ "Use an existing AI agent as an activity in your playbook to automate tasks. The AI agent gathers the required context, performs the work, and produces outputs that subsequent activities can consume.") |
| Use AI skill as an activity | Use an existing AI skill as an activity in your playbook to perform lightweight, focused AI tasks. When the playbook reaches the activity, the skill runs, produces structured outputs, and passes those outputs to subsequent activities. | [Use an AI skill as an activity](https://servicenow-prod.fluidtopics.net/oBLUYLDEJ2mJjU_~merVVQ "Use an existing AI skill as an activity in your playbook to perform lightweight, focused AI tasks. When the playbook reaches the activity, the skill runs, produces structured outputs, and passes those outputs to subsequent activities.") |
[ ]

{#now-assist-features-playbooks__table_gbm_tmr_k3c}