---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Machine Learning solutions for Flow Designer

# Machine Learning solutions for Flow Designer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Machine Learning solutions for Flow Designer

With Predictive Intelligence for Flow Designer (com.snc.mlflowdesigner), ServiceNow customers can deploy machine learning solutions directly within their instances.
This spoke enables incorporation of Predictive Intelligence model predictions into Flow Designer flows without the need for scripting.
It requires the core Predictive Intelligence plugin (com.glide.platformml) to be activated.
Show full answer Show less  

## Key Features

* **Three Machine Learning Frameworks:**
  * **Classification Framework:** For predicting categorical outcomes.
  * **Similarity Framework:** For recommending similar records based on data.
  * **Clustering Framework:** For organizing data into groups.
* **Spoke Actions:** Pre-built actions allow predictions using existing models with multiple or single input records, including classification and similarity predictions. Regression actions exist but are deprecated in the Australia release, meaning new regression solutions cannot be created though existing ones remain usable.
* **Dependencies and Licenses:** The spoke depends on the Predictive Intelligence core and reporting plugins. Some features may require additional licensing when used beyond the spoke implementation.
* **User Roles:** The **mladmin** role grants full access to Predictive Intelligence features to control data access and management.

## Practical Use for ServiceNow Customers

This solution empowers customers to embed machine learning predictions seamlessly into their automation workflows, improving decision-making through predictive insights, recommendations, and data organization. It simplifies model integration by providing ready-to-use Flow Designer actions, reducing the need for custom scripts or external ML services.

To get started, customers must ensure Predictive Intelligence is installed and configured, assign appropriate user roles, and leverage the provided frameworks to train or use pre-trained models for their specific business needs.  
With Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows.

## Predictive Intelligence activation {#predictive-intelligence-spoke__section_tcw_w1v_r4b}

This spoke requires Predictive Intelligence (com.glide.platform_ml). For more information, see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Key features {#predictive-intelligence-spoke__section_vcw_w1v_r4b}

Predictive Intelligence for Flow Designer provides three frameworks that you can use to create machine-learning solutions in your instance. Each framework delivers a different solution type for training the system to predict, recommend, and organize data outcomes.

* Classification framework
* Similarity framework
* Clustering framework
{#predictive-intelligence-spoke__ul_wcw_w1v_r4b}

## Spoke requirements {#predictive-intelligence-spoke__section_xcw_w1v_r4b}

* A sharedservice.worker user to train solutions.
* A pre-trained Predictive Intelligence solution.
{#predictive-intelligence-spoke__ul_ycw_w1v_r4b}

## Spoke dependencies {#predictive-intelligence-spoke__section_zcw_w1v_r4b}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* Predictive Intelligence (com.glide.platform_ml) plugin
* Predictive Intelligence Reporting (com.glide.platform_ml_pa) plugin
{#predictive-intelligence-spoke__ul_adw_w1v_r4b}  
Note:  
Some plugins may be licensable features and require appropriate licenses, if used outside the spoke implementation.

## Spoke actions {#predictive-intelligence-spoke__section_fdw_w1v_r4b}

Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner) provides actions to make predictions using existing models without having to write or maintain script. Available actions include:  
{#predictive-intelligence-spoke__table_gdw_w1v_r4b__entry__2}

| Action | Description |
|-|-|
| Classification Batch Prediction | Obtain a predicted value from an active classification solution definition using multiple input records. |
| Classification Prediction | Obtain a predicted value from an active classification solution definition using a single input record. |
| PI Confidence Check | Compare an output value (number) from Predictive intelligence with a number specified by the user. For example: Compare the confidence value of a prediction with a specified value. |
| Regression Batch Prediction | Obtain a predicted value from an active regression solution definition using multiple input records. Note: The regression framework is deprecated in the Australia release. You can continue to use existing regression solutions but you can't create new ones. |
| Regression Prediction | Obtain a predicted value from an active regression solution definition using a single input record. Note: The regression framework is deprecated in the Australia release. You can continue to use existing regression solutions but you can't create new ones. |
| Similarity Prediction | Obtain similar records that exist in the table specified by the user in their similarity solution definition. |
[ ]

{#predictive-intelligence-spoke__table_gdw_w1v_r4b}

## Spoke user roles {#predictive-intelligence-spoke__section_kdw_w1v_r4b}

Predictive Intelligence for Flow Designer provides these user roles to control access to data:{#predictive-intelligence-spoke__table_ldw_w1v_r4b__entry__2}

| User role | Description |
|-|-|
| ml_admin | Grants access to all Predictive Intelligence features |
[ ]

{#predictive-intelligence-spoke__table_ldw_w1v_r4b}
**Related topics**   

* [Use Predictive Intelligence in Flow Designer with ML actions](https://www.servicenow.com/docs/access?context=use-predictive-intelligence-flow-designer-ml-actions&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)