---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Non-Interactive activities

# Non-Interactive activities {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A non-interactive activity runs entirely behind-the-scenes on the ServiceNow AI Platform® and doesn't require any user input.

A non-interactive activity is an entirely automated operation on the ServiceNow AI Platform which doesn't require any user input to proceed to completion. Non-interactive activities still render in a playbook, but only display information to agents. Configure the activity inputs for an
interactive activity so that the activity is a fully automated operation on the ServiceNow AI Platform.

When non-interactive activities run, they automatically proceed to completion or are skipped. For example, if your activity automatically updates the Assigned To user for a record, the Playbook card can display the newly updated
Assigned To user's name to the playbook agent, but the card's status is automatically set to Complete.  
Figure 1. Non-interactive activities

Non-interactive activities turn into activity cards that are collapsed and marked complete in a playbook. The playbook continues running without any input from the playbook agent.

To learn how to design a playbook with non-interactive activities, see [design an automated process](https://servicenow-prod.fluidtopics.net/owHMJBg5o6XDX9thzofjKQ "Create a sample playbook to standardize and automate how Service Desk agents handle chat interactions with VIP users.").