---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# User roles for conversational subflows and actions

# User roles for conversational subflows and actions {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Provide personnel with one or more user roles to grant them access to conversational subflows and actions.
{#user-roles-for-conversational-subflows-and-actions__id_ibk_5mr_12c__entry__5}

| Role | Description | Contains roles | Groups with this role | Special considerations |
|-|-|-|-|-|
| Virtual Agent administrator \[virtual_agent_admin\] | Provides read and write access to all Virtual Agent tables, conversational experiences, and Now Assist admin operations | action_designer,flow_designer | None | Avoid granting an admin role when more specialized roles are available. |
| Workflow Conversational Admin \[sn_conv_fa.conv_fa_admin\] | Provides read access to flows, subflows, and actions. Provides read and write access to conversational experience settings. | sn_conv_fa.conv_fa_designer, fd_read_actions, fd_read_flows | None | Avoid granting an admin role when more specialized roles are available. |
| Flow/Action Designer Conversational Workflow \[sn_conv_fa.conv_fa_designer\] | Provides read and write access to conversational experience settings. | None | None | This is a specialized role with limited access. |
| Action Designer \[action_designer\] | Provides read and write access to Workflow Studio actions. | sn_conv_fa.conv_fa_designer | None | This is a specialized role with limited access. |
| Flow Designer \[flow_designer\] | Provides read and write access to Workflow Studio flows and subflows. | sn_conv_fa.conv_fa_designer | None | This is a specialized role with limited access. |
| Email Write \[sn_conv_fa.csa_email_write\] | Provides write access to the sys_email table to conversational subflows and actions. | None | None | This is a specialized role with limited access. |
[ ]

{#user-roles-for-conversational-subflows-and-actions__id_ibk_5mr_12c}