---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Get Latest Response Text From Email action

# Get Latest Response Text From Email action {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Provide the most recent reply or forward message in an e-mail chain to other actions in
your flow.

## Roles and availability {#get-latest-response-text-from-email-flow-designer__section_pwq_rb5_kcb}

* Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.
{#get-latest-response-text-from-email-flow-designer__ul_tbq_jdz_lnb}

## Inputs {#get-latest-response-text-from-email-flow-designer__section_v12_ftg_knb}

Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.  
{#get-latest-response-text-from-email-flow-designer__table_ngl_kdh_knb__entry__3}

| Input | Data type | Description |
|-|-|-|
| Email Record | Record | Email record whose most recent reply or forward message you want to provide to other actions in your flow. Select an Email \[sys_email\] record from the list, or add an Email \[sys_email\] record data pill from the Data panel. |
[ ]

{#get-latest-response-text-from-email-flow-designer__table_ngl_kdh_knb}

## Outputs {#get-latest-response-text-from-email-flow-designer__section_rnc_3xh_knb}

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.  
{#get-latest-response-text-from-email-flow-designer__table_g5q_jxh_knb__entry__3}

| Output | Data type | Description |
|-|-|-|
| Latest Response Text | String | Body text for the most recent reply or forward message in the Email \[sys_email\] record that you selected for the action's input. Note: If you select an Email \[sys_email\] record with a Type of New for this action's input, the Latest Response Text output will be the entire body text of the e-mail. |
[ ]

{#get-latest-response-text-from-email-flow-designer__table_g5q_jxh_knb}