---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Create a questionnaire

# Create a questionnaire {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create and insert a new questionnaire for agents to respond to.

## Before you begin

Role required: admin, playbook_admin, playbook_author, or playbook_content_author

Familiarize yourself with the [questionnaire activity inputs and outputs](https://servicenow-prod.fluidtopics.net/UKgSJ4LaIHMBMp1DbT5i5A "Collects inputs from a user during a playbook run to use later in the playbook.").

## Procedure

1. In diagram view, hover on the object that you want to insert a questionnaire activity next to, and select the + icon to add an activity.  
   The mini-picker displays.
2. Select the questionnaire icon \[insert inline icon image\] to add a questionnaire.  
   A questionnaire activity is added and the side panel opens for configuration.
3. Under the Details tab, fill in the following fields.  

   |-|-|
   | Label | Enter a unique name for your activity. This name appears in your playbook during runtime. |
   | Description | Optionally, enter some descriptive details about your activity. |
   | Start Rule | Choose when you want your activity to start running. Options include: * When stage starts: Your activity starts running as soon as its stage starts running. Your stage starts running when your playbook is triggered. * After specific activities: Your activity starts running after specified activities have finished running. {#create-questionnaire__ul_kpj_mfx_c1c} |
   | Display order | Define the order in which this activity will appear during a playbook run. |
   | Run condition | After the activity starts, the activity runs only if specific conditions are met. |
   | Start with delay | Specify a duration of time to wait before running an activity whose start rule and conditions have been met. Give users a specific amount of time to complete actions. For more information, see [Start with delay input properties](https://servicenow-prod.fluidtopics.net/EdInaaLAHZCnrBcJbs96Lw "Specify a duration of time to wait before running an activity or a stage whose start rule and conditions have been met. Give users time to act during automated playbooks. Give users time to wait for a specific date and time to complete actions."). |
   | Restart rules | Choose what this activity does when a playbook is restarted: * Skip on restart: Skip this activity when the playbook run is due to a restart. * Run always: Always run this activity, including first runs. * Skip on first run: Skip this activity during the first run. {#create-questionnaire__ul_lpj_mfx_c1c}For more information, see [Restart a playbook](https://servicenow-prod.fluidtopics.net/qVXWczfVfe5tdJMTN2t_Sg "Restart a playbook from the beginning, an activity, or a stage."). |
   [ ]

4. Under the Questionnaire tab, select New questionnaire.
5. Add questions.  
   Note:  
   In the canvas, hover over the activity to see additional actions to edit a questionnaire.