---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Service creator process

# Service creator process {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The service creator process involves requesting and publishing a service category,
designating editors and service fulfillers, creating and publishing services, and submitting and
fulfilling service requests.

## Request and publish a service category

A user, typically the department manager, can request a service category for the department.
This user provides high-level information regarding the service category, such as the name, the
department, and the manager for the service category.

A catalog administrator can approve the request which publishes the service category, creates
a ServiceNow application for managing
service requests associated with the category, and creates system components for the
application.

## Designate editors and service fulfillers

After a service category is published, the associated manager designates editors and service
fulfillers. Editors can create and modify services within that service category. Service
fulfillers can complete tasks that are generated by service requests.

The manager, editors, and service fulfillers must be members of the department the service
category belongs to.

## Create and publish services

The manager and editors create services within a service category. The service design
interface provides a work area for creating and modifying services.

When the service is complete, the manager publishes the service to the service catalog.

## Submit and fulfill service requests

End users can request published services by submitting a service catalog request. This request
creates a new task record within the service category application. Service fulfillers then
complete the task to fulfill the service request.
**Related concepts**   

* [Service Creator](https://servicenow-prod.fluidtopics.net/bynAnrgA_QowMvASvdfAog "Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.")