---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Notification step

# Notification step {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Trigger a notification as a step within an action by selecting a record (such as an
incident, change request, problem, or user record) to trigger a notification and defining
the associated notification.
[Notifications](https://www.servicenow.com/docs/access?context=notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US) is a platform feature. Before triggering a notification as an action step in Workflow Studio, ensure that the notification is set up for use in the platform.

* When you [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US), set the Send when field in the When to send tab of the Notification form to Triggered.
* Verify that your users have an active primary email channel and that all their notifications are active.
{#trigger-notification-action-designer__ul_nxm_wll_1bb}

## Roles and availability {#trigger-notification-action-designer__section_pwq_rb5_kcb}

Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

## Fields {#trigger-notification-action-designer__section_pzc_fxf_kcb}

{#trigger-notification-action-designer__table_lx2_tkf_y1b__entry__2}

| Field | Description |
|-|-|
| Record | Drag-and-drop an input record or a record from a previous step. This is the record that will trigger a notification. Note: Some notifications are not associated with a specific record or table, such as the Passwords Require Updating notification. If configuring such a notification, leave this field blank. |
| Table name | Read-only. Set to the table of the triggering record. |
| Notification | Select the notification to be triggered. The notifications that can be selected are associated with the table of the specified record. If no record was selected, you can select a notification that does not have an associated record or table. To create notifications, see [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US) |
[ ]

{#trigger-notification-action-designer__table_lx2_tkf_y1b}

## Action error evaluation {#trigger-notification-action-designer__id_lg2_4s3_15b}

If this step fails
:   Data type: Choice

    Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see [Action error evaluation](https://servicenow-prod.fluidtopics.net/TJkLnvv_cE34AFa4p0LuVQ "Enable actions to catch step failures and continue running. Identify when specific error conditions occur and return your own action status code, status message, and error state.").

## Example {#trigger-notification-action-designer__section_lrx_jj5_kcb}