---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Decision tables

# Exploring decision tables {#ariaid-title1}

* Release version: Australia
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring decision tables

Decision tables in Workflow Studio enable ServiceNow developers to separate decision logic from code by creating and maintaining sets of if-then decision rules.
These tables evaluate input data from various sources at runtime and return results based on matching conditions.
Workflow Studio provides an intuitive interface to create, modify, and manage decision tables, replacing the classic environment for decision table development and management.
Show full answer Show less  

## Key Features

* Create inputs that read data from existing ServiceNow records, external sources, or hard-coded values at runtime.
* Build and modify decision rules, including reordering evaluation criteria to optimize decision outcomes.
* Support delegated development by assigning delegated developer roles to non-admin users, allowing them to create and manage decision tables at the application level.
* Workflow Studio centralizes the authoring, configuration, and monitoring of processes, flows, playbooks, actions, and decision tables in one unified environment.
* Integration with other ServiceNow AI Platform applications such as App Engine Studio (AES), where app developers can access and create decision tables within their application development workflow.

## Benefits

* Facilitates building complex decision logic without modifying application code, enabling faster updates aligned with changing business requirements.
* Enhances efficiency by allowing decision logic reuse across multiple applications.
* Improves runtime data evaluation from multiple data sources to support dynamic decision-making.
* Provides streamlined management and monitoring through Workflow Studio's consolidated interface.

## Getting Started and Support

After installing Workflow Studio decision tables, customers must manage all decision tables within Workflow Studio as the classic environment is no longer supported for creating or editing decision tables.

For setup, customers should configure environments, tools, and user access within Workflow Studio to begin building and managing decision tables effectively.

For assistance, customers can reach out to their Customer Admin for user account management and system restores, refer to the ServiceNow Community and Known Error Portal, or contact Customer Service and Support.  
Decision tables in Workflow Studio enable developers to decouple decision logic from their code by creating and maintaining decision rules.

## Demo {#decision-designer-overview__section_uq5_fty_ryb}

For an in-depth review and demo of decision table features and benefits, see [Decision Builder Testing and Publishing \| Creator Toolbox-ServiceNow](https://youtu.be/wOZs0Qew7t8).

## Announcements {#decision-designer-overview__section_i1w_l2x_11c}

* As of the Washington DC release, Decision Builder is now part of Workflow Studio. Workflow Studio gives you a streamlined way to author, configure, and monitor processes, flows, subflows, playbooks, actions, and decision tables in one place.
* The core Decision Builder feature is still available with the ServiceNow AI Platform® by default, but the latest updates are available for download through the Workflow Studio application in the ServiceNow® Store.
* For more information about this update, see the Washington DC Decision Builder release notes.
{#decision-designer-overview__ul_bgw_42x_11c}

## Get started {#decision-designer-overview__section_o4v_mvz_nyb}

|-|-|
| [ExploreLearn about decision table concepts and features](https://servicenow-prod.fluidtopics.net/Yz9filtc6c~lDh_U4Z1Qvw "Create and maintain decision tables in Workflow Studio for use in flows, subflows, playbooks, and anywhere on the ServiceNow AI Platform where you write code.") | [ConfigureConfigure environments, tools, and user access for decision tables in Workflow Studio](https://servicenow-prod.fluidtopics.net/ls1aszHc1S3F9yTBSK~H8A#configuring-decision-builder "Configure Workflow Studio and assign roles based on the permission level each user requires. Workflow Studio is installed automatically with each family upgrade.") |
| [UseBuild decision tables in Workflow Studio](https://servicenow-prod.fluidtopics.net/WkMYvNNRW6Hy3eHkOjPTVQ "Create, modify, test, and update decision tables in Workflow Studio for use in workflows and applications. You can also modify decision tables in Excel.") | [ReferenceGet details about decision table properties and Domain Separation](https://servicenow-prod.fluidtopics.net/DypPMjmNmflnWTuUF7eNIQ "Decision table properties and administration details for Workflow Studio.") |
[ ]

{#decision-designer-overview__table_p4v_mvz_nyb}

## Features {#decision-designer-overview__section_mxg_bkh_5qb}

Note:  
After you install Workflow Studio decision tables, you can only access decision tables previously created in the classic environment through Workflow Studio. You can no longer create or modify decision tables in the classic environment.

Workflow Studio provides an intuitive interface to create and manage decision tables, which store sets of decision rules.

Decision tables embed business logic into a series of if-then decision rules. Decision tables read data from inputs and evaluate the data according to specified conditions. When all the conditions for a decision rule are met,
the decision table returns one or more results.

Administrators can use the delegated development capability to manage workload efficiently by assigning the delegated development role to developers or non-admin users. A delegated developer has
more permissions than a user, but less than an admin. Non-admin designated users can create and manage decision tables at the application level. For more information, see [Delegated development](https://www.servicenow.com/docs/access?context=c_DelegatedDevelopment&version=australia&pubname=australia-application-development&ft:locale=en-US).

Decision tables in Workflow Studio enable you to do the following:

* Create inputs that read data at runtime from existing records, external data sources, or hard-coded values.
* Create and modify decision rules.
* Change the order of evaluation criteria to optimize results.
{#decision-designer-overview__ul_xkd_dkh_5qb}

## Benefits {#decision-designer-overview__section_erv_mkh_5qb}

Decision tables in Workflow Studio provide the following benefits:

* Build complex decisions with decision tables.
* Meet changing business requirements and quickly update decisions by modifying only the decision logic and not the application code.
* Increase efficiency by reusing decision logic across multiple applications.
* Evaluate data at runtime from multiple sources, including existing ServiceNow records and data from external sources.
{#decision-designer-overview__ul_c11_4kh_5qb}

## Workflow Studio integration with other applications {#decision-designer-overview__section_umn_5yl_vsb}

Extend the capabilities of decision tables in Workflow Studio by integrating with applications in the ServiceNow AI Platform® suite.{#decision-designer-overview__table_b4b_c2m_vsb__entry__3}

| Application | Description | Reference |
|-|-|-|
| [App Engine Studio](https://www.servicenow.com/docs/access?context=aes-overview&version=australia&pubname=australia-application-development&ft:locale=en-US) | * App Engine Studio (AES) provides an IDE application-like interface for app developers to build custom applications in one centralized location. It maintains your organization's brand and application development standards. * AES users can create decision tables using an AES wizard and access existing decision tables for their applications without leaving AES. {#decision-designer-overview__ul_t2l_xjf_xsb} | See [Add a decision](https://www.servicenow.com/docs/access?context=add-automation&version=australia&pubname=australia-application-development&ft:locale=en-US) in App Engine Studio. |
[Table 1. Application integration]

{#decision-designer-overview__table_b4b_c2m_vsb}

## Troubleshoot and get help {#decision-designer-overview__section_u4v_mvz_nyb}

* Contact your company's Customer Admin to unlock or add user accounts, perform restores or zBoots, and more.
* [Decision Builder in the ServiceNow Community](https://www.servicenow.com/community/workflow-automation-articles/getting-started-with-decision-builder-workflow-automation-coe/ta-p/2359919)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#decision-designer-overview__ul_v4v_mvz_nyb}