---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Installed with Service Creator

# Installed with Service Creator {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Several types of components are installed with Service Creator.
Demo data is available with Service Creator. The demo data provides the Departmental
Services service catalog category.

Creating a new service category also creates [components for that service category](https://servicenow-prod.fluidtopics.net/TfY2HDTP5_Cvu_xN6KgCVA "When you publish a new service category using the Service Creator application, the ServiceNow system creates components for the services in that category.").

The following components are added with [Service Creator](https://servicenow-prod.fluidtopics.net/bynAnrgA_QowMvASvdfAog "Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education."):

## Tables

{#r_InstalledWithServiceCreator__table_brk_whx_3q__entry__2}

| Table | Description |
|-|-|
| Service Category \[catalog_category_request\] | Stores all [service categories](https://servicenow-prod.fluidtopics.net/zHp1s1dsLf74qVZtZeNS3A "Using the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services."). |
| Service Category Request User \[catalog_category_request_user\] | Tracks fulfillers for a service category. Use these records to grant or remove roles as needed. |
| Service \[sc_cat_item_producer_service\] | Stores all services. |
| Service Category App Menu \[service_category_app_menu\] | Stores the application menus for each service category. |
| Service Category User Role \[service_category_user_role\] | Tracks users who have been granted a role due to being an editor of a service category. |
[Table 1. Service Creator tables]

{#r_InstalledWithServiceCreator__table_brk_whx_3q}

## UI actions

{#r_InstalledWithServiceCreator__table_ztr_r3x_3q__entry__2}

| UI action | Description |
|-|-|
| Create Category and Table | Approves a requested service category and creates system components for that category. |
| Request Category Publication | Lets a service creator request their category be published. |
| Create New Service | Creates a new service within the service category. |
| View Table Definition | Opens the task table definition \[sys_db_object\] for a service category. |
| View Task List | Opens the list of tasks associated with the service category. |
[ ]

{#r_InstalledWithServiceCreator__table_ztr_r3x_3q}

## UI policies

{#r_InstalledWithServiceCreator__table_l31_mkx_3q__entry__2}

| UI policy | Description |
|-|-|
| Hide Due Date | Hides the Due date field on the Service Category form if State is Requested or Due date is empty. |
| Hide Category If Empty | Hides the Category field, if empty, on the Service Category form. |
| Show Published | Shows the Published check box on the Service Category form if State is Created but Unpublished or Ready for Publication. |
| Hide Table name | Shows Table and hides Table name on the Service Category form if Table has a value. |
| Hide Category Name | Hides Name on the Service Category form if State is Requested or Rejected. |
| Table name read only | Makes Department and Table name read only on the Service Category form if State is not Requested. |
| Hide Editors | Hides the Editors field on the Service Category form if State is Requested or Rejected. |
[ ]

{#r_InstalledWithServiceCreator__table_l31_mkx_3q}

## Properties

{#r_InstalledWithServiceCreator__table_wy2_flx_3q__entry__2}

| Property | Description |
|-|-|
| glide.citizen_developer.category.auto_publish | Automatically adds new service categories to the service catalog as subcategories of the Departmental Services category. * Type: true\|false * Default value: true * Location: System Properties \[sys_properties\] table {#r_InstalledWithServiceCreator__ul_pfl_jlx_3q} |
| glide.citizen_developer.set_category_roles | Comma-separated list of roles that can set the category for a new service. * Type: String * Default value: admin, catalog_admin * Location: System Properties \[sys_properties\] table {#r_InstalledWithServiceCreator__ul_jzs_mlx_3q} |
| glide.service_creator.auto_add_to_category | Automatically adds new services to the Departmental Services service catalog category, in addition to the department-specific category. * Type: true\|false * Default value: true * Location: System Properties \[sys_properties\] table {#r_InstalledWithServiceCreator__ul_tq5_plx_3q} |
[ ]

{#r_InstalledWithServiceCreator__table_wy2_flx_3q}

## Script includes

{#r_InstalledWithServiceCreator__table_j1n_5lx_3q__entry__2}

| Script include | Description |
|-|-|
| serviceCategoryIsUnpublished | Global function that returns true if the service category is unpublished. |
| getMyCatalogCategories | Global function that returns a list of categories for which the current user is the manager or an editor. |
[ ]

{#r_InstalledWithServiceCreator__table_j1n_5lx_3q}

## Client scripts

{#r_InstalledWithServiceCreator__table_fnd_1mx_3q__entry__2}

| Client script | Description |
|-|-|
| Duplicate Category Name Check | Displays a warning on the Service Category Request form when the requested service category has the same name as an existing service category. |
| Fix Table Name | Ensures a valid table name on the Service Category Request form. |
| Hide Draft Services | Hides the Draft Services related list on the Service Category Request form when appropriate. |
| Propose Table Name | Proposes a valid table name on the Service Category Request form for new service category requests. |
| Category Published | Displays a help message when Published is selected on the Service Category Request form. |
| Hide Fulfillers | Hides the Fulfillers related list on the Service Category Request form when appropriate. |
| Editors Message | Displays a help message for the Editors field when appropriate. |
| Other Tables Message | Provides information about existing service category tables for the selected Department. |
| State Message | Displays a help message for the State field. |
[ ]

{#r_InstalledWithServiceCreator__table_fnd_1mx_3q}

## Business rules

{#r_InstalledWithServiceCreator__table_jnt_vmx_3q__entry__2}

| Business rule | Description |
|-|-|
| Service Query | Restricts users without the catalog_admin role to viewing service records within service categories they are the manager or editor of. |
| New Service | Provides a message when a new sc_cat_item_producer_service record is created. |
| Table Name Required | Ensures a service category request has a valid table name before approval. |
| Remove Fulfiller Role | Removes relevant role from service fulfillers when they are removed from a category. |
| Category Request query | Restricts users without the catalog_admin role to viewing service category records they are a manager or editor of. |
| Editor Role | Adds and removes relevant roles from service category editors. |
| Delete User Role | Removes the relevant role from service category editors when appropriate. |
| Category Published | Sets State to Published to Catalog when the Published check box is selected on the Service Category Request form. |
| Populate Service Name if Empty | Populates a service name if none is provided. |
| Add Departmental Services Category | Adds a new service to the Departmental Services service catalog category. |
| Default Fulfillment User | Makes a category manager the assignee of service tasks if no assignee is specified. |
| Scratchpad Draft Services Count | Generates field help messages. |
| Catalog Category Request Approved | Creates components necessary to use of a new service category. |
| Manager Role | Grants relevant roles to category managers. |
| New Service Script | Populates the script of a new Service to set assignment group or user. |
| getDepartmentUsers | Returns the users of a department. |
| Draft Item Query | Restricts users without the catalog_admin role to viewing draft service records they are a manager or editor of. |
| Grant Fulfiller Role | Grants relevant role to service fulfillers. |
| Scratchpad Department Name | Generates field help messages. |
| Scratchpad | Generates field help messages. |
| Other Tables For Department | Generates field help messages. |
| Set Single Catalog from Single Category | Populates a default Catalog for a new service. |
[ ]

{#r_InstalledWithServiceCreator__table_jnt_vmx_3q}

## Email notifications

{#r_InstalledWithServiceCreator__table_avv_l4x_3q__entry__2}

| Name | Description |
|-|-|
| Service Category Published | Notifies the manager of a service category when the category request is approved. |
| Service Category Rejected | Notifies the manager of a service category when the category request is rejected. |
| Service Category Request Inserted | Notifies catalog administrators when a new category request is created. |
| Service Category Created | Notifies the manager of a service category when the category is created. |
| Service Category Publication Requested | Notifies catalog administrators when publication of a category has been requested. |
| Service Category Request Opened | Notifies the manager of a service category when a new category request is created on their behalf. |
[Table 2. Service Creator email notifications]

{#r_InstalledWithServiceCreator__table_avv_l4x_3q}