---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Interactive activities

# Interactive activities {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An interactive activity prompts a user for input in your playbook as it runs.
An interactive activity requires user input to complete. Agents can provide the input within the activity card during the playbook run. For example, if your activity requires a user to enter work notes for a record, you can configure the activity inputs to prompt a playbook agent to add work notes information in
the playbook card.  
Figure 1. Interactive activities

Interactive activities turn into activity cards that require user input in a Playbook experience. Playbook agents must interact with these cards so that the playbook can continue running.

To learn how to design a playbook with interactive activities, see [design an automated process](https://servicenow-prod.fluidtopics.net/owHMJBg5o6XDX9thzofjKQ "Create a sample playbook to standardize and automate how Service Desk agents handle chat interactions with VIP users.").