---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Test conversational action

# Test conversational action {#ariaid-title1}

* Release version: Australia
* 
* Updated May 6, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

## Before you begin

Role required: action_designer

## Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. On the homepage, select Actions.
3. From the list of actions, select the action that you want to test.
4. Select Test.
5. From the Test Action dialog box, select Trigger via a conversation.  
   {#test-conversational-action__table_dj1_zcv_bjc__entry__2}

   | Trigger option | Description |
   |-|-|
   | Trigger by entering inputs | Test by manually entering and selecting input values. |
   | Trigger via a conversation | Test by providing inputs values in a chat experience. |
   [ ]

   {#test-conversational-action__table_dj1_zcv_bjc}

6. For Select skill, select the conversational-enabled skill that you want to use for conversational testing.  
   To configure action conversational settings, see [Configure action conversational settings](https://servicenow-prod.fluidtopics.net/oigfjjPotlZtWKPqIM1c5w "Configure conversation settings to make an action available to conversational interfaces.").
7. For Select assistant, select the AI assistant you want to use for conversational testing.
8. Select Run Test.
9. In the assistant conversation, answer the questions that the AI assistant asks you.  
   For example, provide the details needed to create an outage.

10. Review the execution details.  
    For example, these are sample execution details for the Create an outage action.

*[\>]: and then