---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Update Multiple Records step

# Update Multiple Records step {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Look up and update multiple records as a single step. Using this step removes the need to separately look up a list of records and then process the list with a Script step. Set field values with a template or add and configure them using data pills.

## Roles and availability {#update-multiple-records-action-designer__section_lzp_jwh_pkb}

Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

## Fields {#update-multiple-records-action-designer__section_rzs_rzh_pkb}

{#update-multiple-records-action-designer__table_gzy_vb3_pkb__entry__2}

| Field | Description |
|-|-|
| Table | Select the table containing the records to look up and update. |
| Conditions | Define the filter conditions used to look up records. |
| Field Values | Set static or dynamic values of fields in the record. For example, to set the short description to a static value, select Short description and set the desired value.{#update-multiple-records-action-designer__field-values-desc} To add dynamic values, see [Create a template value input](https://servicenow-prod.fluidtopics.net/wQHQA5k8M7qN~1ggzzGBTw "Enable flow authors to set field values for a record being created or updated. Use a template value input to set different field values each time you add an action or subflow to a flow."). {#update-multiple-records-action-designer__dynamic-vals} Important: The system does not support updating multiple journal fields such as the additional comments or work notes of a task record. |
| Order by | Select the field that you want to use to sort the records when more than one record matches the defined conditions. |
| Sort Type | Determine whether to sort the records alphabetically in ascending or descending order. |
| Run Business Rules and Workflow | Determine whether to call any business rules and workflows associated with the table. |
| Update System Fields | Select if you want to automatically update [system fields](https://www.servicenow.com/docs/access?context=r_GlobalDefaultFields&version=australia&pubname=australia-platform-administration&ft:locale=en-US) such as Updated by. |
| Don't fail on error | Specify whether to continue running the flow when there is an error. |
[ ]

{#update-multiple-records-action-designer__table_gzy_vb3_pkb}

## Action error evaluation {#update-multiple-records-action-designer__id_lg2_4s3_15b}

If this step fails
:   Data type: Choice

    Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see [Action error evaluation](https://servicenow-prod.fluidtopics.net/TJkLnvv_cE34AFa4p0LuVQ "Enable actions to catch step failures and continue running. Identify when specific error conditions occur and return your own action status code, status message, and error state.").

## Example {#update-multiple-records-action-designer__section_vfb_5lv_rkb}

## Outputs {#update-multiple-records-action-designer__section_hsq_5lv_rkb}

{#update-multiple-records-action-designer__table_zyy_crm_tkb__entry__3}

| Field | Description | Data Type |
|-|-|-|
| Count | Number of records updated. If no records are updated, the count is 0. | Integer |
| Error Message | Message that is displayed if the step produces an error. | String |
| Status | The completion status of the step as a numeric value. * 0 (success) * 1 (error) {#update-multiple-records-action-designer__ul_tgj_3j1_wkb} | Choice |
[ ]

{#update-multiple-records-action-designer__table_zyy_crm_tkb}