---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Conversational actions

# Conversational actions {#ariaid-title1}

* Release version: Australia
* 
* Updated April 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Run a Workflow Studio action from a Now Assist conversation. Create and configure the conversational skill from Workflow Studio.

Workflow Studio offers a selection of preconfigured actions that are available to run from Conversational Interfaces.

## Automatic skill activation {#conversational-actions__section_ngd_rmv_xcc}

This Platform workflow skill is automatically activated when you install a Now Assist product. For more information about Platform workflow skill activation, see [Generative AI skills in the Platform workflow](https://www.servicenow.com/docs/access?context=now-assist-on-now-platform&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## User role access {#conversational-actions__section_anb_w3b_cdc}

Give personnel an appropriate role to access conversational subflows. See [User roles for conversational subflows and actions](https://servicenow-prod.fluidtopics.net/QWc9s_ULzo08b3SFcXlSJg "Provide personnel with one or more user roles to grant them access to conversational subflows and actions.").

## Making an action conversation compatible {#conversational-actions__section_ncs_fw3_qcc}

To make an action conversation compatible, you must perform the following steps.

* Turn on the subflows and actions skill. See .
* Give personnel an appropriate role to access conversational actions. See [User roles for conversational subflows and actions](https://servicenow-prod.fluidtopics.net/QWc9s_ULzo08b3SFcXlSJg "Provide personnel with one or more user roles to grant them access to conversational subflows and actions.").
* Choose action inputs that are compatible with Conversational Interfaces. See [Supported input data types for conversational subflows and actions](https://servicenow-prod.fluidtopics.net/Bu6GAzJjEjOcHsXhkuBDhQ "Conversational subflows and actions support a limited number of input data types. To be compatible with conversational interfaces, an action or a subflow must only include inputs that use supported data types.").
* Add tooltip hint text to all action inputs.
* Publish the action.
{#conversational-actions__ul_ssb_hkr_12c}

## Conversational settings {#conversational-actions__id_mcq_f5y_vcc}

You can use the conversational settings menu to manage conversational subflows and actions from Workflow Studio. Options include:

* Toggle off or on the option to make an action or subflow conversational.
* See the subflow or action skill name.
* Select one or more assistants that can discover the action or subflow skill.
* Select one or more roles users must have to access the action or subflow skill.
* Set the advanced option to make the action or subflow skill discoverable.
* Set the advanced option to include the action or subflow skill in the list of topics.
* Set the advanced option to retain the context of previous conversations so that the users can ask follow-up questions, provide additional details, and continue the conversation.
* Set the advanced option to include error messages from subflows and actions in the conversation.
{#conversational-actions__ul_lfd_spy_vcc}  
Figure 1. Example conversational settings

When you set these options in Workflow Studio, the system also sets the corresponding options in Virtual Agent Designer.

## Supported conversational subflows and actions input data types {#conversational-actions__id_dzx_k1c_tcc}

Conversational subflows and actions support a limited number of input data types. To be compatible with conversational interfaces, an action or a subflow must only include inputs that use supported data types.  
{#conversational-actions__supported-data-types-conv-subflows-actions__entry__2}

| ServiceNow AI Platform data type name | Workflow Studio data type label |
|-|-|
| array.string | Array of Strings |
| boolean | True/False |
| calendar | Calendar Date/Time |
| choice | Choice |
| date | Date |
| datetime | Date/Time |
| document_id | Document ID |
| date_time | Date/Time |
| due_date | Due Date |
| email | Email |
| glide_date | Date |
| glide_time | Time |
| glide_date_time | Date/Time |
| GUID | Sys ID (GUID) |
| html | HTML |
| integer | Integer |
| long | Long |
| longint | Long Integer String |
| reference | Reference |
| schedule_date_time | Schedule Date/Time |
| string | String |
| string_full_utf8 | String (Full UTF-8) |
| table_name | Table Name |
[ ]

{#conversational-actions__supported-data-types-conv-subflows-actions}
**Related concepts**   

* [Conversational subflows](https://servicenow-prod.fluidtopics.net/ZX6~3rvDRL6eNyiLqeiBcA "Run a Workflow Studio subflow from a Now Assist conversation. Create and configure the conversational skill from Workflow Studio.")  
**Related tasks**   

* [Configure action conversational settings](https://servicenow-prod.fluidtopics.net/oigfjjPotlZtWKPqIM1c5w "Configure conversation settings to make an action available to conversational interfaces.")