---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Show Knowledge Article activity

# Show Knowledge Article activity {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Show Knowledge Article activity

TheShow Knowledge Article activityallows ServiceNow customers to display a knowledge article directly to end users within a playbook.
This activity supports user engagement by presenting relevant knowledge content and can be configured to control when and how the article is displayed during a playbook execution.
Show full answer Show less  
This activity is available as a common activity and can be added by users with the **admin** , **playbook.admin** , or **pdauthor** roles.

## Key Features

* **Configurable Inputs:** Users can set parameters such as the activity label, description, and title shown to end users.
* **Run Conditions:** Define conditions based on prior activity data to control when the activity or stage runs.
* **Scheduling:** Choose start rules for the activity or stage, such as running immediately when the playbook or stage starts, or after specific stages or activities finish.
* **Delay Option:** Optionally delay the start of the activity or stage by a specified duration.
* **Knowledge Article Selection:** Specify the knowledge article to display by referencing the \[kbknowledge\] table.
* **User Interaction:** Optionally pause the playbook until the end user manually completes or skips the activity. This setting requires the **playbook.admin** role to modify and defaults to waiting for user input.
* **Advanced Inputs:** Assign the activity task to a group or individual user responsible for completion, enhancing task management and accountability.

## Key Outcomes

* End users receive targeted knowledge articles as part of guided workflows, improving information accessibility and decision-making.
* Playbook designers gain flexibility in orchestrating knowledge delivery based on process conditions and timing.
* The activity's outputs include a reference to the task record, enabling integration and data flow to subsequent playbook activities.  
Display a knowledge article to end users.

## Roles and availability {#show-knowledge-article-activity__section_pwq_rb5_kcb}

This activity is available as a common activity. Users with the admin, playbook.admin, or pd_author can add this activity to a playbook.

## Inputs {#show-knowledge-article-activity__section_yb4_zq3_plb}

Open the activity properties panel and configure your activity to add values for the following inputs. If the input value varies, use the pill-picker to show where to get the value. To learn more about the pill-picker, see [Dot-walking examples](https://www.servicenow.com/docs/access?context=dot-walking-examples&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). {#show-knowledge-article-activity__table_ajt_sr3_plb__entry__3}{#show-knowledge-article-activity__wait-process}

| Input | Type | Description |
|-|-|-|
| Label | String | Title to display as activity and playbook card. |
| Description | String | Information to display about activity usage or outcome. |
| Run condition | Condition Builder | Conditions that must be met to run an activity or stage. You can use data from prior activities to build conditions. Note: Select Show additional options to see this field. |
| Start Rule | Choice | Under ScheduleStart Rule, select a start rule for when your stage should start running: * When process starts: Your stage starts running as soon as the playbook starts. * After specific stages: Your stage starts running after specified stage(s) have finished running. {#show-knowledge-article-activity__ul_f4z_nq1_ppb}Under Schedule \> Start Rule, select a start rule for when your activity should start running: <!-- --> * When stage starts: Your activity starts running as soon as its stage starts running. Your stage starts running when your playbook is triggered. * After specific activities: Your activity starts running after specified activities have finished running. {#show-knowledge-article-activity__ul_zzc_3ls_m1c} |
| Start with delay | True/False | Option to wait for a duration of time before running an activity or stage. When enabled, this input displays the [Start with delay input properties](https://servicenow-prod.fluidtopics.net/EdInaaLAHZCnrBcJbs96Lw "Specify a duration of time to wait before running an activity or a stage whose start rule and conditions have been met. Give users time to act during automated playbooks. Give users time to wait for a specific date and time to complete actions."). Note: Select Show additional options to see this field. |
| Title | String | Title displayed to end users. |
| Knowledge Article | Reference.Knowledge \[kb_knowledge\] | Knowledge article displayed to end users. |
| Wait for user input | Choice | Option to pause the playbook until the end user manually completes or skips the activity. Only users with the playbook.admin role can edit this field. By default, the activity waits for user action or data before it completes. |
[ ]

{#show-knowledge-article-activity__table_ajt_sr3_plb}

## Advanced inputs {#show-knowledge-article-activity__section_bgh_1r3_plb}

After configuring the required inputs for your activity, you can also choose to configure additional inputs. In the side panel, select Show additional options to display these advanced inputs. For more information, see [Activity experience](https://servicenow-prod.fluidtopics.net/aEvbv54ObgcCjjhXabvx8w#activity-definitions__activity-experience). {#show-knowledge-article-activity__table_cjj_sr3_plb__entry__3}

| Input | Type | Description |
|-|-|-|
| Assignment Group | Reference.Group \[sys_user_group\] | Group responsible for completing the task associated with the activity. Note: Select Show additional options to see this field. |
| Assigned To | Reference.User \[sys_user\] | User responsible for completing the task associated with the activity. Note: Select Show additional options to see this field. |
[ ]

{#show-knowledge-article-activity__table_cjj_sr3_plb}

## Outputs {#show-knowledge-article-activity__section_unx_fr3_plb}

These outputs can provide data to other activities in your playbook. You can access this data as activity inputs when you configure your activity: {#show-knowledge-article-activity__table_mv2_rr3_plb__entry__3}

| Output | Type | Description |
|-|-|-|
| Record | Reference.Task\[task\] | Reference to the record associated with the activity. |
[ ]

{#show-knowledge-article-activity__table_mv2_rr3_plb}

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