--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Use ServiceNow Otto to create spokes and build actions # Use ServiceNow Otto to create spokes and build actions {#ariaid-title1} * Release version: Australia * * Updated June 5, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use ServiceNow Otto to create spokes and build actions ServiceNow Otto enables customers to create custom spokes and build actions within the Integration Hub by using the Spoke Generator. This tool simplifies integration with third-party applications by allowing you to generate spokes through API documentation snippets, especially when OpenAPI Specifications or Postman collections are not available. Show full answer Show less This capability requires an Integration Hub subscription and is supported starting from the Zurich release with Spoke Generator v4.1.0, Workflow Studio v28.0, Spoke Generation skill v1.0.4, and ServiceNow Otto for Spoke Generation app v2.0.0 or later. ## Key Features * **Spoke Generation from API Snippets:** Build custom spokes by copying and pasting relevant API documentation snippets for third-party applications lacking standard API definitions. * **Integration Hub Subscription Required:** Access to this feature requires an active Integration Hub license. * **Generative AI Skill:** The Spoke Generation skill provides AI-powered capabilities to assist in creating spokes and is installed via the ServiceNow Otto for Creator (snnowcreator) application. * **Activation Process:** After installing the Otto for Creator app from the ServiceNow Store, activate the Spoke Generation skill through the AI Admin Hub console. ## Important Considerations * **Availability Restrictions:** Some features are unavailable in certain government or restricted data center environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected) and may be regionally limited. Check future release updates for availability. * **AI Limitations and Responsibility:** Because this tool uses AI and machine learning, outputs may not always be accurate or appropriate. Customers must test results thoroughly, apply human oversight, and avoid sole reliance on AI-generated outputs, particularly for critical use cases such as healthcare, finance, legal, or security. * **Data Processing and Privacy:** Data entered may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure). Data handling complies with ServiceNow policies accessible via the CORE Compliance Portal. * **Data Collection and Usage:** ServiceNow collects input, output, and editing data from this application to improve its AI technologies. Customers may opt out of data collection as described in the Now Assist documentation. ## Practical Next Steps for Customers * Ensure you have the required Integration Hub subscription and meet version prerequisites before using the Spoke Generator. * Install the ServiceNow Otto for Creator application and activate the Spoke Generation skill via the AI Admin Hub console. * Prepare API documentation snippets from third-party systems without OpenAPI or Postman formats to generate spokes effectively. * Test and review AI-generated spokes thoroughly to ensure accuracy and appropriateness before deployment. * Review ServiceNow's AI Acceptable Use Policy and data handling practices to remain compliant with organizational and regulatory requirements. Use ServiceNow Otto in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input. ## Capabilities {#now-assist-in-spk-gen__section_gdk_qmx_zxb} You can build custom spokes for the required third-party application by copying and pasting the required snippets from the API documentation. This feature is useful when the required third-party application doesn't have an OpenAPI Specification or Postman collection. This feature requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Supported versions {#now-assist-in-spk-gen__section_fqz_5cs_bdc} Spoke Generation skill is supported on these versions and later releases. * Zurich * Spoke Generator v4.1.0 * Workflow Studio v28.0 {#now-assist-in-spk-gen__ul_cyn_c43_fdc} ## Skill version {#now-assist-in-spk-gen__section_tdt_q33_d2c} Spoke Generation skill v1.0.4 is the latest version. ## App version {#now-assist-in-spk-gen__section_ljb_pyx_dfc} ServiceNow Otto for Spoke Generation v2.0.0 is the latest version. ## Activation of the spoke generation skill {#now-assist-in-spk-gen__section_pgv_gpj_bdc} The spoke generation skill offers generative AI capabilities to build spokes. This skill is installed with the ServiceNow Otto for Creator (sn_now_creator) application. You can install this application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. After installing the ServiceNow Otto for Creator (sn_now_creator) application, activate the Spoke Generation skill in the [ServiceNow Otto for Creator feature](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) from the AI Admin Hub console.Figure 1. Spoke Generation skill in AI Admin Hub console * For information about the AI Admin Hub console, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * For steps to activate the required skill, see [Activate an AI skill](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). {#now-assist-in-spk-gen__ul_okg_jvj_bdc} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## AI limitations {#now-assist-in-spk-gen__section_okq_skc_r1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-in-spk-gen__p_kv2_nfg_h1c} ## Data processing {#now-assist-in-spk-gen__section_pkq_skc_r1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-in-spk-gen__p_lv2_nfg_h1c} ## Data collection {#now-assist-in-spk-gen__section_qkq_skc_r1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).