---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Get Latest Response Text From Email step

# Get Latest Response Text From Email step {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Provide the most recent reply or forward message in an e-mail chain to other steps in
your action.

## Roles and availability {#get-latest-response-text-from-email-action-designer__section_pwq_rb5_kcb}

Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

## Inputs {#get-latest-response-text-from-email-action-designer__section_v12_ftg_knb}

Provide a value for each input that your step needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.  
{#get-latest-response-text-from-email-action-designer__table_ngl_kdh_knb__entry__3}

| Input | Data type | Description |
|-|-|-|
| Email Record | Record | Email record whose most recent reply or forward message you want to provide to other steps in your action. Select an Email \[sys_email\] record from the list, or add an Email \[sys_email\] record data pill from the Data panel. |
[ ]

{#get-latest-response-text-from-email-action-designer__table_ngl_kdh_knb}

## Outputs {#get-latest-response-text-from-email-action-designer__section_rnc_3xh_knb}

These outputs appear in the Data panel. You can use them as inputs elsewhere in your action.  
{#get-latest-response-text-from-email-action-designer__table_g5q_jxh_knb__entry__3}

| Output | Data type | Description |
|-|-|-|
| Latest Response Text | String | Body text for the most recent reply or forward message in the Email \[sys_email\] record that you selected for the step's input. Note: If you select an Email \[sys_email\] record with a Type of New for this step's input, the Latest Response Text output will be the entire body text of the e-mail. |
[ ]

{#get-latest-response-text-from-email-action-designer__table_g5q_jxh_knb}

## Action error evaluation {#get-latest-response-text-from-email-action-designer__id_lg2_4s3_15b}

If this step fails
:   Data type: Choice

    Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see [Action error evaluation](https://servicenow-prod.fluidtopics.net/TJkLnvv_cE34AFa4p0LuVQ "Enable actions to catch step failures and continue running. Identify when specific error conditions occur and return your own action status code, status message, and error state.").