---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Configure

# Configuring Agentic Playbooks {#ariaid-title1}

* Release version: Australia
* 
* Updated May 27, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

As a playbook author in Workflow Studio, configure AI Agents to perform a playbook activity.

## Before you begin

Role required: admin, playbook.admin, pd_author, or playbook.write

## About this task

Agentic Playbooks come preconfigured with AI Agents that are integral to the Playbook Activity Assist agentic workflow. The workflow works seamlessly with the preconfigured AI Agents, without adding any
additional agents. However, you can also add your custom agent to the activity according to your requirements. To make a playbook agentic, simply enable the AI Agents for your playbook activity and provide
clear instructions for the AI Agents to perform the tasks.

You can set up AI Agents to automatically complete activities or provide recommendations for you to review, edit, and approve.

## Procedure

1. In Workflow Studio, open the playbook that you want to use AI Agents for.
2. Select and open the side panel for the activity that you want AI Agents to perform.
3. On the AI Agents tab, select how you want to use the AI Agents.  
   {#configure-agentic-playbooks__table_owy_sjv_jjc__entry__2}

   | Option | Description |
   |-|-|
   | Collaborative | The AI Agents generate and fill the values, then wait until a human reviews and approves the AI-generated value. |
   | Autonomous | The AI Agents update the record, complete the activity, and automatically move the playbook to the next activity. |
   | No AI Agents | AI Agents are turned off for the activity. |
   [Table 1. AI Agents options]

   {#configure-agentic-playbooks__table_owy_sjv_jjc}  
   Note:  
   Test the playbook extensively to make sure that the AI Agents can complete the activities independently. Select View progress while testing the playbook to see the agent activities on the Now Assist panel.

   For activities that can't be completed independently by the AI Agents, the system saves the data. The activity is completed if the data matches any Wait for condition in your
   playbook.
4. In the Run as field, select whether you want the activity to run on behalf of the user who triggered the playbook or the user who completed the previous activity.
5. **Optional:** In the AI Agents field, select a custom agent that you want to add to the activity.  
   If you have custom agents that are specifically built for your use case, add the custom agents to the activity. To maintain accuracy, add a maximum of 5-6 custom agents.
6. In the AI Agent Instructions field, enter instructions for the task that you want the AI Agent to perform.  
   For guidelines about how to write instructions for AI Agents, see [Guidelines for writing AI agent instructions](https://servicenow-prod.fluidtopics.net/z6Xft4Kd64Tps59ubNFEDw "Review the guidelines to write affective instructions for the AI agents to complete your Agentic Playbooks activity.").
7. Select Save and close.

## What to do next

Repeat as needed for any other activities that you want an AI Agent to help perform.

After the playbook is complete, test the playbook. For information, see [Test a playbook](https://servicenow-prod.fluidtopics.net/_N5PlzezzLZda1P_VEeEBQ "Verify that your playbook works as expected by running the playbook with test trigger data. Identify and resolve all errors before activating your playbook.").