---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Manage a service

# Manage a service {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using the Service Creator, department managers can request a new service category,
designate editors and service fulfillers for that category, and create and publish
services.

## Before you begin

Role required: none.

## About this task

Editors create and modify services. Service fulfillers complete the tasks generated
from service requests.

A service category request involves assigning a service category manager, which is
typically the department manager who makes the request. After the request is
submitted, a catalog administrator approves the request to publish the service
category. When the category is published, the service category manager can assign
service category editors and service fulfillers, and create services to offer in the
service catalog.

To request a new service category:

## Procedure

1. Navigate to AllSelf-ServiceService Catalog.
2. Select the Departmental Services category.  
   The Departmental Services category is part of the demo data
   available with service creator. If this category does not exist, a catalog
   administrator must add the Service Category Request catalog
   item to an existing category.
3. Select the Service Category Request item.
4. Change the default values, as necessary (see table).
5. Click Submit.  
   {#t_ManagingServices__table_c53_jmk_np__entry__2}

   | Field | Description |
   |-|-|
   | Department | Department this category request is for. By default this value is the department of the current user. Changing this value also changes the Category name and Category manager values. |
   | Category name | Name for the new service category. By default, ServiceNow uses a name based on the Department value. |
   | Category manager | Designated manager for the new service category. By default, ServiceNow uses the manager for the selected department. |
   | Needed by | Date that the new service category should be available. |
   | Comments | Additional comments describing the service category. This information appears as a journal entry on the Service Category form. |
   [Table 1. Managing Services]

   {#t_ManagingServices__table_c53_jmk_np}

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