--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Visual Task Board (VTB) Spoke # Visual Task Board (VTB) Spoke {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Visual Task Board (VTB) Spoke The Visual Task Board (VTB) Spoke provides a set of flow designer actions that enable ServiceNow customers to programmatically create and manage Visual Task Boards, including their lanes, cards, members, and assignees. These actions facilitate automation and customization of task visualization and collaboration through boards. Show full answer Show less ## Board Management Actions Customers can create three types of Visual Task Boards: * **Freeform VTB:** A flexible board with default lanes (Todo, Doing, Done) which can be modified by adding, renaming, reordering, or deleting lanes. * **Flexible VTB:** Bound to a single Task table with default lanes and supports similar lane modifications as Freeform boards. * **Guided VTB:** Data-driven and bound to a Task table, where lanes are derived from configured fields, making lane modifications constrained. Additional board management actions include adding or removing VTB members, where only existing board members have permissions to manage membership. ## Lane Management Actions For Freeform and Flexible VTBs, customers can: * Add new lanes to organize tasks. * Rename existing lanes. * Reorder lanes to reflect priority or workflow. * Delete lanes when no longer needed. Note that Guided boards have fixed lanes based on field configurations and do not support lane modifications. ## Card Management Actions Cards represent tasks on the board and can be managed with these flow actions: * Create cards on Freeform boards associated with specific tasks. * Assign users to cards to indicate responsibility. * Move cards between lanes to reflect task progress. For Flexible boards, moving a card updates the underlying task state; for Guided boards, it updates the associated task field. * Remove assignees from cards as needed. ## Practical Value for ServiceNow Customers These actions enable customers to automate and customize task visualization workflows using Visual Task Boards within ServiceNow. This improves collaboration, task tracking, and process transparency by allowing dynamic board and card management through flows rather than manual updates. Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees. {#vtb-actions__table_td5_g1s_3z__entry__4} | Action | Description | Action Inputs | Action Outputs | |-|-|-|-| | Create Freeform VTB Action | Creates a Freeform VTB for any task type. The default lanes are: Todo, Doing, and Done. These lanes can be modified with actions: Add Lane, Rename Lane, Reorder Lane, and Delete Lane | * Name * Board Owner * Default view * Label visibility * Picker visibility * Background color {#vtb-actions__ul_rjv_jw3_jbb} | Board record | | Create Flexible VTB Action | Creates a Flexible VTB bound to a single Task table. The default lanes are: Todo, Doing, and Done. These lanes can be modified with actions: Add Lane, Rename Lane, Reorder Lane, and Delete Lane | * Name * Task table * Filter * Board Owner * Default view * Label visibility * Picker visibility * Background color {#vtb-actions__ul_pzd_vw3_jbb} | Board record | | Create Guided VTB Action | Creates a data-driven VTB bound to a single Task table along with the fields the lanes are derived. | * Name * Task table * Land field * Filter * Board Owner * Default view * Label visibility * Picker visibility * Background color {#vtb-actions__ul_kny_kx3_jbb} | Board record | | Add VTB Member Action | Add a user to a VTB. Only members of the VTB can access the board, Any VTB member can add other members. | * Board record * User record {#vtb-actions__ul_urc_tbb_lbb} | N/A | | Remove VTB Member Action | Remove a user from a VTB. Only members of a VTB can access the board. Any VTB member can remove other members. | * Board record * User record {#vtb-actions__ul_bvf_vbb_lbb} | N/A | [Table 1. Board Management Actions] {#vtb-actions__table_td5_g1s_3z} {#vtb-actions__table_hkd_s53_jbb__entry__4} | Action | Description | Action Steps | State | |-|-|-|-| | Add VTB lane | Add a lane to a Freeform or Flexible VTB. This action does not apply to Guided boards, which are constrained to fixed lanes based on fields configured. | * Board record * Lane name {#vtb-actions__ul_ahb_1cb_lbb} | VTB lane record | | Rename VTB Lane | Rename an existing lane on a Freeform or Flexible VTB. | * Lane record * New lane name {#vtb-actions__ul_ckq_rcb_lbb} | N/A | | Reorder VTB Lane | Reorder lanes on any VTB. | * Lane record * New lane name {#vtb-actions__ul_xwr_tcb_lbb} | N/A | | Delete VTB Lane | Delete an existing lane from a Freeform or Flexible VTB. | Lane record | N/A | [Table 2. Lane Management Actions] {#vtb-actions__table_hkd_s53_jbb} {#vtb-actions__table_dn3_s53_jbb__entry__4} | Flow/Action | Description | Action Steps | State | |-|-|-|-| | Create VTB Card | Create a VTB card on a Freeform board for a task. | * Lane record * Task record {#vtb-actions__ul_sf2_gdb_lbb} | Card record | | Assign VTB Card | Assign a user to a VTB card. | * Card record * User record {#vtb-actions__ul_r1n_lgb_lbb} | N/A | | Move VTB Card | Move a VTB card from one lane to another lane. Note: For Flexible boards, use the Update Record action to change the state of the underlying task. For Guided boards, this action changes the field on the task associated with that card. | * Card record * Lane record {#vtb-actions__ul_gn3_s53_jbb} | N/A | | Remove Assignee from VTB Card | Remove an assignee from a card. | Card record | N/A | [Table 3. Card Management Actions] {#vtb-actions__table_dn3_s53_jbb} **Related topics** * [Visual Task Boards](https://www.servicenow.com/docs/access?context=c_VisualTaskBoards&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)