--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Spokes # Spokes {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Add application-specific content to Workflow Studio by installing spokes. A spoke is a scoped application containing Workflow Studio content dedicated to a particular application or record type. For example, the ITSM Spoke contains actions for managing Task records such as the Create Task action. Spokes are activated when their parent application is activated. For example, the ITSM Spoke is activated when the Incident, Problem, and Change applications are activated. Creating a spoke requires familiarity with application development as developers must add Workflow Studio content to a scoped application. {#spokes__table_obp_f3b_lbb__entry__4} | Spoke | Description | Plugin | Included with | |-|-|-|-| | [Benchmarks Spoke](https://servicenow-prod.fluidtopics.net/K0anvfpq2_n94oboY1JNJg "Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.") | Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow. | \[com.sn_bm_client.spoke\] | [Benchmarks](https://www.servicenow.com/docs/access?context=benchmarks-landing&version=australia&pubname=australia-it-service-management&ft:locale=en-US) application. | | [Connect spoke](https://servicenow-prod.fluidtopics.net/9nOKuFBD4pJ1wDdRT59J_A "Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.") | Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. | \[com.glide.connect_v3plus.core.ah\] | ServiceNow AI Platform | | [Customer Service Spoke](https://servicenow-prod.fluidtopics.net/TXaxP~Bcq6nKmS91YdoG3g "Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management [com.sn_customerservice] plugin.") | Provides actions for flow designers to use when creating Customer Service Management business processes. | \[com.snc.customer_service.spoke\] | [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) application | | [External Related Files spoke](https://servicenow-prod.fluidtopics.net/xRxa3x1NyR3sGdattedS9w "The External Related Files spoke stores information about files in third-party systems and helps you manage the information.") | The External Related Files spoke stores information about files in third-party systems and helps you manage the information. | \[com.sn.external.files\] | ServiceNow AI Platform | | [Field Service Spoke](https://servicenow-prod.fluidtopics.net/NQ2yXsJp9F0TCC_5KhjLuQ "Provides actions for flow designers to use when creating Field Service Management business processes.") | Provides actions for flow designers to use when creating Field Service Management business processes. | \[com.snc.field_service.spoke\] | [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US) application | | [ITSM spoke](https://servicenow-prod.fluidtopics.net/T_BT9Hmzt8ap~WP35p8BhA "Provides flow and actions associated with ITSM. Requires the ITSM application suite.") | Provides flow and actions associated with ITSM. Requires the ITSM application suite. | \[com.snc.itsm.spoke\] | [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US) application | | [Machine Learning solutions for Flow Designer](https://servicenow-prod.fluidtopics.net/of3c3wLKuRfrpti~VcHbZQ "With Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows.") | Provides actions to make predictions from trained Predictive Intelligence solutions. | \[com.snc.ml_flowdesigner\] | [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) | | [Robotic Process Automation (RPA) Spoke](https://servicenow-prod.fluidtopics.net/J0V4Q~sWxB85v4VSBvl~ZA "With Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process.") | Provides RPA actions for flow designers to assign users to attended automation process, add work queue items to queue, update work items, fetch process jobs and execution status of a specific process job, trigger a specific bot process, and unassign users from attended automation process. | \[com.sn_rpa_foundation\] | [Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/access?context=rpa-explore&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | | [Security Operations spoke](https://servicenow-prod.fluidtopics.net/BOMv9Mq3JoYcWv_rIL~piA "Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.") | Provides Security Operations actions for flow designers to manage Security Incident Response flow templates. | \[com.snc.secops.spoke\] | [Security Operations](https://www.servicenow.com/docs/access?context=security-operations-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) application | | [Visual Task Board (VTB) Spoke](https://servicenow-prod.fluidtopics.net/Y8V4zn55tb820jJgKM6yAg "Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.") | Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees. | \[com.glide.ui.vtb.ah\] | ServiceNow AI Platform | [Table 1. Default spokes available] {#spokes__table_obp_f3b_lbb} Additional spokes are available with an Integration Hub subscription. To see a list of Integration Hub spokes, see [Integration Hub available\\n spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=australia&pubname=australia-integrate-applications&ft:locale=en-US). For more information about requesting an Integration Hub subscription, see [Request Integration Hub](https://www.servicenow.com/docs/access?context=request-ih-overview&version=australia&pubname=australia-integrate-applications&ft:locale=en-US). * **[Benchmarks Spoke](https://servicenow-prod.fluidtopics.net/K0anvfpq2_n94oboY1JNJg)** Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow. * **[Connect spoke](https://servicenow-prod.fluidtopics.net/9nOKuFBD4pJ1wDdRT59J_A)** Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. * **[Customer Service Spoke](https://servicenow-prod.fluidtopics.net/TXaxP~Bcq6nKmS91YdoG3g)** Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management \[com.sn_customerservice\] plugin. * **[External Related Files spoke](https://servicenow-prod.fluidtopics.net/xRxa3x1NyR3sGdattedS9w)** The External Related Files spoke stores information about files in third-party systems and helps you manage the information. * **[Field Service Spoke](https://servicenow-prod.fluidtopics.net/NQ2yXsJp9F0TCC_5KhjLuQ)** Provides actions for flow designers to use when creating Field Service Management business processes. * **[ITSM spoke](https://servicenow-prod.fluidtopics.net/T_BT9Hmzt8ap~WP35p8BhA)** Provides flow and actions associated with ITSM. Requires the ITSM application suite. * **[Machine Learning solutions for Flow Designer](https://servicenow-prod.fluidtopics.net/of3c3wLKuRfrpti~VcHbZQ)** With Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows. * **[Robotic Process Automation (RPA) Spoke](https://servicenow-prod.fluidtopics.net/J0V4Q~sWxB85v4VSBvl~ZA)** With Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process. * **[Security Operations spoke](https://servicenow-prod.fluidtopics.net/BOMv9Mq3JoYcWv_rIL~piA)** Provides Security Operations actions for flow designers to manage Security Incident Response flow templates. * **[Visual Task Board (VTB) Spoke](https://servicenow-prod.fluidtopics.net/Y8V4zn55tb820jJgKM6yAg)** Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.