---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Process approvals

# Process approvals {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Once a request has passed its gating approvals, any relevant execution plans are
initiated.  
Important:  
Classic approval rules have been replaced by the Workflow Studio [Ask for Approval action](https://servicenow-prod.fluidtopics.net/b_wb~rFm82ytUgYBbHM2nA "Request approval for a record. Configure a set of rules to automatically approve, reject, or cancel an approval request without having to write script. Add a due date to automatically approve, reject, or cancel when a decision has not been made by a designated time."). Use Workflow Studio to create workflow-driven approval logic that is easier to maintain and provides better reporting information.

Those plans, in turn, create a sequence of required tasks. You can add an approval step to an
execution plan, which is configured to occur at the appropriate point.  
From the left navigation pane, select Service CatalogExecution Plans, and then select the plan to which to add an approval step. Then click the New Approval button.Figure 1. Add approval  
The Approval Task screen appears. Just like a regular Service Catalog execution task, an approval execution task has:

* Name: The name of this task
* Order: Sequence of this task within the plan
* SLA: SLA to which this task applies
* Delivery Time: Time allowed for the completion of this task
{#c_ProcessApprovals__ul_dbn_4h4_rp}  
After you create the task, right click the title bar and select Save. Two related lists appear at the bottom of the screen:

* Approved By Group: A list of groups that must approve the request before this task is complete
* Approved By: A list of users who must approve the request before this task is complete

{#c_ProcessApprovals__ul_hy4_th4_rp} Figure 2. Approval task

In the example above, this security approval task must be approved by Fred Luddy.  
Note:  
When an in-process approval is rejected, that particular line item is canceled as well, but the request itself isn't necessarily canceled. Thus if one ordered a blackberry and a laptop, and the blackberry was rejected, the laptop request would continue being processed.

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