Visa Spoke release notes
Summarize
Summary of Visa Spoke release notes
The ServiceNow® Visa Spoke, updated in the Yokohama release, enables seamless integration between the ServiceNow AI Platform and Visa's card, payment, and dispute resolution services through the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs. This integration streamlines management of card disputes and card-on-file payments directly within ServiceNow.
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Key Features
- Visa Stop Payment Service (VSPS) Integration: Allows Visa card issuers to stop card-on-file payments, including recurring and installment payments, from being authorized, cleared, and settled through VisaNet. The Visa Spoke provides a comprehensive set of actions for creating, updating, looking up, and canceling stop payment instructions by various identifiers such as Merchant Identifier, PAN, and Merchant Category Code.
- Visa Resolve Online (VROL) Updates: Updated actions to align with VROL release versions 25.1 and 25.2, including actions for submitting fraud reports, dispute questionnaires, pre-arbitration requests, and looking up dispute and fraud report details.
- Dispute Management: Accept and close dispute items in a queue and download images from endpoints using Visa Spoke actions, enhancing card operations and dispute resolution workflows.
Activation and Usage
Visa Spoke is available for installation from the ServiceNow Store. Customers can request and activate the spoke to enhance Workflow Studio with Visa-specific integration actions. Integration Hub and related spokes facilitate automation of integration tasks and can be used alongside ServiceNow Financial Services Operations (FSO) applications to provide specialized flow designer actions.
Key Outcomes
- Efficient handling of cardholder stop payment requests through direct integration with VSPS APIs.
- Streamlined dispute resolution processes with updated VROL API support for fraud and dispute management.
- Improved automation and operational efficiency by embedding Visa payment and dispute services within ServiceNow workflows.
The ServiceNow® Visa Spoke enables the ServiceNow AI Platform to connect with the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, providing seamless access to Visa's card, payment, and dispute resolution services. Visa Spoke was enhanced and updated in the Yokohama release.
Visa Spoke highlights for the Yokohama release
- Manage card disputes with Visa Resolve Online (VROL) and card-on-file payments with the Visa Stop Payment Service (VSPS) API suite using Visa Spoke.
- Accept and close dispute items in a queue with Visa Spoke actions.
- Download images from an endpoint using Visa Spoke actions.
- Handle card operations and dispute resolution services with Visa Spoke actions.
See Visa Spoke for more information.
New in the Yokohama release
- Visa Stop Payment Service (VSPS) integration
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The Visa Stop Payment Service (VSPS) enables Visa card issuers to stop card-on-file payments (including recurring and installment payments) from being authorized, cleared, and settled through VisaNet. This service helps Visa issuers handle cardholder stop payment requests.
The following Visa Spoke actions allow clients to integrate with VSPS APIs and work through the platform:- Create Stop Payment Instruction by Merchant Identifier Request Builder
- Create Stop Payment Instruction by Merchant Identifier Response Parser
- Create Stop Payment Instruction by PAN Request Builder
- Create Stop Payment Instruction by PAN Response Parser
- Create Stop Payment Instructions by Merchant Category Code Request Builder
- Create Stop Payment Instructions by Merchant Category Code Response Parser
- Look up Eligible Transactions for Stop Payment by PAN and Date Range Request Builder
- Look up Eligible Transactions for Stop Payment by PAN and Date Range Response Parser
- Look up Stop Instruction Details by Stop Instruction ID Request Builder
- Look up Stop Instruction Details by Stop Instruction ID Response Parser
- Look up Stop Payment Instructions by PAN Request Builder
- Look up Stop Payment Instructions by PAN Response Parser
- Update Stop Instructions Duration by Stop Instruction ID Request Builder
- Update Stop Instructions Duration by Stop Instruction ID Response Parser
- Update Stop Payment Instruction by Merchant Identifier Request Builder
- Update Stop Payment Instruction by Merchant Identifier Response Parser
- Update Stop Payment Instruction by Merchant Category Code Request Builder
- Update Stop Payment Instruction by Merchant Category Code Response Parser
- Look up all linked stop payment instructions by stop instruction id Request Builder
- Look up all linked stop payment instructions by stop instruction id Response Parser
- Look up stopped transactions by PAN Request Builder
- Look up stopped transactions by PAN Response Parser
- Look up stopped transactions by stop Instruction id Request Builder
- Look up stopped transactions by stop Instruction id Response Parser
- Cancel Multiple Stop Instructions Request Builder
- Cancel Multiple Stop Instructions Response Parser
Changed in this release
- Visa Resolve Online (VROL) version 25.1 updates
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Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes:
- Submit Fraud Report Request Builder
- Look up Fraud Report Details Response Parser
- Look up Dispute Response Details Response Parser
- Look up Dispute Details Response Parser
- Submit Dispute Questionnaire
- Visa Resolve Online (VROL) version 25.2 updates
- Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes:
- Submit Dispute Questionnaire
- Hypersearch Request Builder
- Hypersearch Response Parser
- Create Dispute Pre-Arbitration Request Builder
- Create Dispute Pre-Arbitration Response Parser
- Look up Dispute Response Details Request Builder
- Look up Dispute Response Details Response Parser
- Look up Dispute Pre-Arbitration Response Details Request Builder
- Look up Dispute Pre-Arbitration Response Details Response Parser
- Look up Dispute Pre-Arbitration Details Request Builder
- Look up Dispute Pre-Arbitration Details Response Parser
- Look up Dispute Details Request Builder
- Look up Dispute Details Response Parser
Activation information
Install Visa Spoke by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.