Recommended Actions for Operational Technology Service Management (OTSM) release notes
The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triage process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents Recommended Actions for OTSM is a new feature in the Yokohama release.
About Recommended Actions for Operational Technology Service Management (OTSM)
Display relevant actions to users based on the context of an OT incident record.
See Recommended Actions for Operational Technology Service Management (OTSM) for more information.
Activation and other requirements
- Activation information
Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama
The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triage process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents Recommended Actions for OTSM is a new feature in the Yokohama release.
What's new
- Apply Recommended Actions to your Operational Technology incidents
- Use Recommended Actions to see relevant actions that can help resolve your OT incidents.
What's changed
- Recommended actions button
- The Recommended actions
button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident.