---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Recommended Actions for Operational Technology Service Management (OTSM) release notes

# Recommended Actions for Operational Technology Service Management (OTSM) release notes {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triage process and
resolving issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents Recommended Actions for OTSM is a new feature in the Yokohama release.

## Recommended Actions for OTSM highlights for the Yokohama release {#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-highlights}

Display relevant actions to users based on the context of an OT incident record.{#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-highlights-1}

See [Recommended Actions for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US) for more information.{#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-highlights-2}
Important:  
Recommended Actions for OTSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Recommended Actions for OTSM features {#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-new-features}

[Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US)
:   Use Recommended Actions to see relevant actions that can help resolve your OT incidents.

## UI changes {#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-ui-changes}

[Recommended actions button](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US)
:   The Recommended actions
    ![]() button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident.

## Activation information {#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-activation}

Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-activation-1}

## Related ServiceNow applications and features {#recommended-actions-for-operational-technology-service-management-rn__recommended-actions-for-operational-technology-service-management-rn-related-apps}

[IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
:   When integrated with Operational Technology Incident Management, the ServiceNow
    IT Service Management application enables engineers to resolve OT device and production process issues.