AI Analytics release notes
The ServiceNow® AI Analytics application helps Now Assist admins monitor the usage and performance of generative AI features and capabilities offered under Now Assist. AI Analytics was enhanced and updated in the Yokohama release.
About AI Analytics
- Track the usage and adoption of your Now Assist implementation.
- Monitor the performance of guardrails enabled through AI Guardian.
- Gain insights into the search performance in Now Assist self-service experiences.
- Track the estimated efficiency and productivity gains enabled through Now Assist.
See Analyzing Now Assist performance for more information.
Activation and other requirements
- Activation information
AI Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see Install Now Assist plugins.
- Upgrade information
AI Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this knowledge article for steps that may address your issue. Otherwise, you can make a Support case.
- Browser requirements
AI Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.
Yokohama General Availability
The ServiceNow® AI Analytics application helps Now Assist admins monitor the usage and performance of generative AI features and capabilities offered under Now Assist. AI Analytics was enhanced and updated in the Yokohama release.
What's new
- Usage and adoption
- Monitor key usage and adoption indicators of your Now Assist implementation.
- Custom skill details
- View usage and performance indicators of custom skills from the predefined custom skills dashboard page.
- AI Guardian analytics
- Monitor the performance of guardrails enabled through AI Guardian.
- User search analyzer
- Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent.
- Now Assist context menu analytics.
- Monitor the usage and performance of Now Assist context menu actions.
- Now Assist value insights
- Track the estimated efficiency and productivity gains enabled through Now Assist.
Yokohama
The ServiceNow® AI Analytics application helps Now Assist admins monitor the usage and performance of generative AI features and capabilities offered under Now Assist. AI Analytics was enhanced and updated in the Yokohama release.
What's changed
- Overall health
- The Overall health dashboard page has been renamed to Usage and Adoption. The new page includes more indicators on usage and adoption of Now Assist.