Document Services release notes
The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Yokohama release.
About Document Services
- Improved PDF generation that includes accessibility support.
- Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs.
See Document Services for more information.
Activation and other requirements
- Activation information
Document Services is a ServiceNow AI Platform feature that is active by default.
Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate Document Management .
Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility and localization
- Accessibility information
Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see PDF generation and accessibility.
January 2026
The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Yokohama release.
What's changed
- Summarize button.
- The Summarize button was changed to the Ask Now Assist button.
May 2025
The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Yokohama release.
What's changed
- Subflows for Shared drives for Google Drive.
- Added Spoke subflows for Shared drives in Google Drive.
Yokohama
The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Yokohama release.
What's changed
- Pop-up window
- Added a pop-up window for list and form export with a check box that enables you to export an individual record or a list of records into a PDF format. The PDF includes accessibility support.
- PDF generation and accessibility
- Export a collection of records or a single record into a PDF format. New system property was added for better accessibility.
- Workflow migration for Managed Documents
- Improved usability, low code accessibility, and feature parity due to the newly configured workflows.