Subscription Management release notes
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Yokohama release.
About Subscription Management
- View subscription allocations according to the number of active users.
- Select all recommended groups when allocating subscriptions.
- Manage subscriptions in an on-premise installation.
- Manage custom application and table mapping through the platform, and learn why specific subscriptions are recommended when mapping custom tables and applications.
- View subscribers by domain for user-based subscriptions.
See Subscription Management for more information.
Activation and other requirements
- Activation information
Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the ServiceNow Store. For cumulative release notes information for applications available on the ServiceNow Store, see ServiceNow Store release notes.
- Upgrade information
Subscription Management version 4.1 is active by default on all instances of the Yokohama release. Update to Subscription Management version 6.0.2 or later to use the latest features. For more information about updating Subscription Management, see Update an application or plugin.
March 2026
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Yokohama release.
What's changed
- Hidden user-based subscription allocations
- To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.
January 2026
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Yokohama release.
What's changed
- Changes to Now Assist usage measurement
- Now Assist usage measurement is evolving. If your instances are below Yokohama Patch 12, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement types. For more information, see Now Assist Usage - Overview & New Measurement Logic [KB2704710].
May 2025
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Yokohama release.
What's new
- Manage custom applications and table mapping through the platform
- Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list.
- Support for domain separation
- View and filter subscribers by domain for user-based subscriptions.
Yokohama
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Yokohama release.
What's new
- Subscription allocation counts according to active users
- View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management.
- Allocate subscriptions to all recommended groups
- Select all recommended groups when allocating subscriptions.
- Support for on-premises installation
- Manage subscription usage using Subscription Management on-premises.
- Recommended subscription reasoning
- Determine why Subscription Management displays a subscription recommendation when mapping custom tables or custom applications.
What's changed
- Allocation charts reflect only active users
- The Allocation summary and Allocation history charts on the subscription details page reflect only the subscriptions allocated to active users for each month following the upgrade.
- Auditing App Engine V1 usage
- The App Engine Usage dashboard has been restored. For details on auditing App Engine V1 usage, see the Auditing App Engine v1 [KB0999383] article in the Now Support Knowledge Base.
What's deprecated or removed
The Custom tables chart has been removed from the subscription details page.