Yokohama Patch 7 Hotfix 6

Release version: Yokohama
Updated December 5, 2025
1 minute to read

The Yokohama Patch 7 Hotfix 6 release contains fixes to these problems.

Build information:
Build date: 12-01-2025_2305
Build tag: glide-yokohama-12-18-2024__patch7-hotfix6-11-30-2025
Important:
For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:
This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

Fixed problem

Problem Short description Description Steps to reproduce

Authentication

PRB1947882

 After upgrading within Yokohama, the email MFA option is missing and only Authenticator App (TOTP) is shown After upgrading, users are no longer able to see the email multi-factor authentication option during login. Only the Authenticator App (TOTP) is displayed, even after selecting 'Try another way to verify.'
  1. Make sure both email and the Authenticator App (TOTP) are configured.
  2. Log in.
  3. Notice that only TOTP appears as a multi-factor authentication option.
  4. Select Try another way to verify.

Observe that only TOTP appears. The email option is still missing.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.