Available as a ServiceNow Store app and installed as part of the generative AI Controller, AI Control Tower enables organizations to embed AI governance seamlessly into their enterprise strategy.

Key Features

• AI Steward Role: Facilitates governance coordination across innovation, legal, security, risk, and compliance teams.
• AI Asset Inventory: Catalogs AI models, datasets, prompts, and related artifacts, including those from Now Assist and Generative AI Controller, using a unified data model.
• AI Skills Approvals: Manages review and approval workflows for AI skills, models, and datasets deployed through Now Assist or Generative AI Controller.
• AI Control Tower Workspace: Provides an intuitive interface for governance tasks, reports, inventory, and insights.
• Health Tab (Yokohama Patch 6): Monitors guardrails for offensive content and prompt injection to evaluate AI asset effectiveness.
• Evaluation Tab (Yokohama Patch 6): Measures and improves interaction quality with virtual agents.
• AI Connections (introduced in Patch 11): Integrates hyperscalars, AI apps, and agentic AI frameworks via Service Graph Connectors, supporting providers such as AWS, Microsoft Azure, Google Cloud, Salesforce, and others.
• Multi-instance Management: Synchronizes AI asset inventory across development and production instances to initiate governance early.
• Control Settings: Allows blocking of specific Now Assist skills pending approvals.
• Access Control Lists (ACLs) for AI Agents and Agentic Workflows: Configure discovery and triggering permissions, define behavior as dynamic or AI users, and set availability scope (authenticated users or public).

Important Updates

• Now Assist Usage Measurement (Yokohama Patch 11): Usage measurement transitioned from a 365-day look-back to a burn-down model resetting at contract anniversaries.
• Default Activation of Now Assist Skills: Newly installed Now Assist products have certain skills enabled by default. For upgrades, unconfigured skills are auto-enabled, while previously configured but disabled skills remain inactive.
• User Interface Enhancements (Yokohama Patch 3): Improved landing page dashboards for AI stewards for better task and insight visibility.
• Localization: The AI Control Tower application is currently not localized.

Practical Benefits for ServiceNow Customers

By deploying AI Control Tower, customers can centrally govern AI assets to ensure compliance with organizational policies and global regulations focusing on privacy, data governance, and ethical AI. The application supports risk profiling, lifecycle management, and quality monitoring of AI interactions, empowering AI stewards to proactively manage AI risks and improve AI-driven services.

Customers can expect streamlined approval processes, enhanced visibility into AI asset health and performance, and integration with major cloud AI providers, facilitating robust AI governance across their ServiceNow environment.