---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Yokohama Patch 8 Hotfix 4

# Yokohama Patch 8 Hotfix 4 {#ariaid-title1}

Release version: Yokohama  
Updated January 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Yokohama Patch 8 Hotfix 4 release contains fixes to these problems.

Build information:
:   Build date: 01-25-2026_1918
:   Build tag: glide-yokohama-12-18-2024__patch8-hotfix4-01-23-2026
Important:  
For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/gT4zpGHCQSL790audteXjw "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades.").

For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#yokohama-patch-8-hf-4-PO__p_download-version}  
Note:  
This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854).

## Fixed problem {#yokohama-patch-8-hf-4-PO__section_dff_fld_c3c}

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| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Advanced Work Assignment PRB1982818 | After removing a service channel, the current universal capacity of the agent isn't decreased | After removing a service channel from the 'Available' presence state, the universal capacity for the existing documents related to that channel shouldn't be considered. | 1. Create a service channel ('Chat-test'). 2. Add it to the 'Available' presence state in awa_presence_state. 3. Create related queues and assignment eligibility pools. 4. Create a universal capacity record for the agent ('Beth Anglin'). 5. Make the agent 'Available'. 6. Create documents for that and let those be assigned to the agent. 7. Observe that the current universal capacity of the agent is increased. 8. Remove the service channel from the 'Available" presence state in awa_presence_state. {#yokohama-patch-8-hf-4-PO__ol_zg1_f4d_c3c} Observe that the current universal capacity of the agent stays the same. In Xanadu and Zurich, the current universal capacity gets decreased. |
[ ]

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## Fixes included {#yokohama-patch-8-hf-4-PO__section_eff_fld_c3c}

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release.
Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

* [Yokohama Patch 8 Hotfix 3](https://servicenow-prod.fluidtopics.net/tgPjMsms5W6BpBElwkeLyg "The Yokohama Patch 8 Hotfix 3 release contains fixes to these problems.")
* [Yokohama Patch 7](https://servicenow-prod.fluidtopics.net/Gs2iWPbHpHMxHq8yOoBAsQ "The Yokohama Patch 7 release contains important problem fixes.")
* [Yokohama Patch 6](https://servicenow-prod.fluidtopics.net/BNjEZmwQIcYFm~7CXtuiIA "The Yokohama Patch 6 release contains important problem fixes.")
* [Yokohama Patch 5](https://servicenow-prod.fluidtopics.net/Aff4QuTPpkrqeTYFQvvOuw "The Yokohama Patch 5 release contains important problem fixes.")
* [Yokohama Patch 4](https://servicenow-prod.fluidtopics.net/0NZMP7lTOVEOXCW5pwnSdQ "The Yokohama Patch 4 release contains important problem fixes.")
* [Yokohama Patch 3](https://servicenow-prod.fluidtopics.net/jXrkPnnmOuaGleV7JYQPtA "The Yokohama Patch 3 release contains important problem fixes.")
* [Yokohama Patch 2](https://servicenow-prod.fluidtopics.net/gTw0R2nzVMQBcbdPC0soDw "The Yokohama Patch 2 release contains important problem fixes.")
* [Yokohama Patch 1](https://servicenow-prod.fluidtopics.net/HPuS6cI3Q9FclhqSglkLPQ "The Yokohama Patch 1 release contains important problem fixes.")
* [Yokohama security and notable fixes](https://servicenow-prod.fluidtopics.net/zY12c3el4NQneYtiA4kD1A "The Yokohama release contains important problem fixes.")
* [All other Yokohama fixes](https://servicenow-prod.fluidtopics.net/xk4JxNj~_l2ZYEt921KFzA "The Yokohama release contains important problem fixes.")
{#yokohama-patch-8-hf-4-PO__ul_f3v_2dp_nhc}