---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Benchmarks release notes

# Benchmarks release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Yokohama release.

## About Benchmarks {#benchmarks-rn__benchmarks-rn-highlights}

1. Experience the new Key Performance Indicator (KPI) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation.
2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers.
{#benchmarks-rn__ol_zk5_phc_b2c}

See for more information.{#benchmarks-rn__benchmarks-rn-highlights-3}

## Activation and other requirements

Important:  
Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store.{#benchmarks-rn__benchmarks-rn-activation-1}

## May 2025 {#ariaid-title2}

The ServiceNow®
Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Yokohama release.

### What's new {#benchmarks-rn-2025-05__benchmarks-rn-new-features}

* New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service.
* New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal.
{#benchmarks-rn-2025-05__benchmarks-rn-new-features-1}

## Yokohama {#ariaid-title3}

The ServiceNow®
Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Yokohama release.

### What's new {#benchmarks-rn-release__benchmarks-rn-new-features}

* The new KPI Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time.
* Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers.
{#benchmarks-rn-release__benchmarks-rn-new-features-1}