---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ITSM Success Dashboard release notes

# ITSM Success Dashboard release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow®
IT Service Management
ITSM implementation. ITSM Success Dashboard was enhanced and updated in the Yokohama release.

## ITSM Success Dashboard highlights for the Yokohama release {#success-dashboard-rn__success-dashboard-rn-highlights}

Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation.{#success-dashboard-rn__success-dashboard-rn-highlights-1}

See [ITSM Success Dashboard
indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) for more information.{#success-dashboard-rn__success-dashboard-rn-highlights-2}
Important:  
ITSM Success Dashboard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Yokohama release {#success-dashboard-rn__success-dashboard-rn-new-features}

* The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist.
* The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period.
* New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal.
{#success-dashboard-rn__ul_mq1_kxq_5dc}

## Activation information {#success-dashboard-rn__success-dashboard-rn-activation}

Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#success-dashboard-rn__success-dashboard-rn-activation-1}

## Related ServiceNow applications and features {#success-dashboard-rn__success-dashboard-rn-related-apps}

[Benchmarks](https://www.servicenow.com/docs/access?context=benchmarks-landing&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
:   The ServiceNow®
    Benchmarks application provides instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top
    performers.

[Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US)
:   The ServiceNow®
    Performance Analytics application is an in-platform solution that enables organizations to

    * Create management dashboards
    * Report on KPIs and metrics
    * Answer key business questions
    * Help increase quality
    * Reduce the costs of service delivery
    {#success-dashboard-rn__ul_ym4_fyc_zdc}

[HR Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
:   HR Success Dashboard indicators provide performance insights to the HR leadership team and process owners. You can measure the performance of the HR implementation using the different KPIs.