---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# On-Call Scheduling release notes

# On-Call Scheduling release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Yokohama release.

## On-Call Scheduling highlights for the Yokohama release {#on-call-scheduling-rn__on-call-scheduling-rn-highlights}

Control whether an on-call schedule or shift record link in all major on-call email notifications redirects you to Service Operations Workspace (SOW) or to the classic UI16 interface in On-Call Scheduling.{#on-call-scheduling-rn__on-call-scheduling-rn-highlights-1}

See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) for more information.{#on-call-scheduling-rn__on-call-scheduling-rn-highlights-2}

## Changed in this release {#on-call-scheduling-rn__on-call-scheduling-rn-changed-features}

[Email redirection behavior for links in major on-call schedule email notification](https://www.servicenow.com/docs/access?context=create-update-schedule-oncall&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US){#on-call-scheduling-rn__on-call-scheduling-rn-rn-workspace}
:   In all major on-call schedule or shift email notifications, you can now decide where the links to an on-call schedule or shift record are redirected. Instead of an on-call schedule or shift record automatically opening in
    the classic UI16 interface in On-Call Scheduling, the record can be opened in SOW. The on-call schedule or shift record link in an email notification opens in SOW only if the following conditions are met:

    * The Redirect SOW Email notification (sow_email_notification_redirect) property is set to <kbd class="ph userinput">true</kbd>.
    * The Redirect SOW Email notification for On-call scheduling (sow_email_notification_redirect.on_call) property is set to <kbd class="ph userinput">true</kbd>.
    * You have the sn_sow_user role.

    {#on-call-scheduling-rn__ul_v1l_cnz_3bc}

    The ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) plugin is installed and activated automatically to support this behavior.

## Activation information {#on-call-scheduling-rn__on-call-scheduling-rn-activation}

On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US). Activating this plugin activates the following third-party libraries:

* FullCalendar library
* DHTMLX scheduler

{#on-call-scheduling-rn__ul_ldh_ny3_nxb}  
Note:  
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

## Related ServiceNow applications and features {#on-call-scheduling-rn__on-call-scheduling-rn-related-apps}

[Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)
:   In addition to emails, you can send on-call escalation notifications as SMS alerts and voice calls. Engage on-call escalation in ServiceNow®
    Notify conference calls.

[ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
:   Access the upcoming shifts and time-off requests of team members in the ServiceNow®
    ITSM Mobile Agent app. Send On-Call Scheduling escalation notifications as mobile push notifications.

[Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
:   Identify available On-Call Scheduling members of a support group who can be contacted to resolve an issue in ServiceNow®
    Service Operations Workspace.