Now Assist in Document Intelligence release notes
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
About Now Assist in Document Intelligence
- Now Assist in Document Intelligence skills are on by default.
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- Summarize the content in document and image attachments with the document and visual insights AI agent.
- Choose a large language model (LLM) to generate predictions for extraction and Q&A (question & answer) use cases.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images.
- Streamline document data extraction by automating document tasks.
- Use Virtual Agent to ask questions about the document content.
- Extract the data from invoices with Now Assist for Accounts Payable Operations (APO).
- Speed up your document processing workflows and quickly extract the text and tables from your documents.
- Save time looking for the information that you need in a document, and quickly find the answers to predefined questions.
See Now Assist in Document Intelligence for more information.
Activation and other requirements
- Activation information
- Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:
- ServiceNow Otto for Accounts Payable Operations (APO)
- Now Assist for App Engine
- ServiceNow Otto for Configuration Management Database (CMDB)
- ServiceNow Otto for Collaborative Work Management (CWM) (CWM)
- Now Assist for Creator
- ServiceNow Otto for Customer Service Management (CSM)
- ServiceNow Otto for Employee Experience
- ServiceNow Otto for Enterprise Architecture (EA)
- ServiceNow Otto for Operational Sustainability (formerly ESG)
- ServiceNow Otto for Field Service Management (FSM)
- ServiceNow Otto for Financial Services Operations (FSO)
- ServiceNow Otto for Hardware Asset Management (HAM)
- ServiceNow Otto for Health and Safety
- ServiceNow Otto for HR Service Delivery (HRSD)
- ServiceNow Otto for Integrated Risk Management (IRM)
- ServiceNow Otto for IT Operations Management (ITOM)
- ServiceNow Otto for IT Service Management (ITSM)
- ServiceNow Otto for Legal Service Delivery (LSD)
- Operational Technology (OT) Manager Foundation
- ServiceNow Otto for Order Management
- ServiceNow Otto for PSDS
- ServiceNow Otto for Security Incident Response (SIR)
- ServiceNow Otto for Software Asset Management (SAM)
- ServiceNow Otto for Supplier Lifecycle Operations (SLO)
- ServiceNow Otto for Sourcing and Procurement Operations (SPO)
- ServiceNow Otto for Strategic Portfolio Management
- ServiceNow Otto for Telecommunications, Media, and Technology (TMT)
- ServiceNow Otto for Third-party Risk Management (TPRM)
- Now Assist for WSD
- ServiceNow Otto for Unified Security Exposure Management
For more information, see Configuring Now Assist in Document Intelligence.
- Additional requirements
Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.
May 2026
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
What's new
- Document and visual insights AI agent enhancements
- The document and visual insights AI agent can recognize and provide citations for multiple attachments.
What's changed
- Document and visual insights AI agent enhancements
- Tools used by the document and visual insights AI agent are consolidated to improve performance.
- Now Assist in Document Intelligence skills are now turned on by default
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The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
January 2026
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
What's changed
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
August 2025
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
What's new
- LLM selection for use cases
- Configure a different LLM to generate predictions for extraction and Q&A use cases.
- New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
What's changed
- Document and visual insights AI agent enhancements
- Generate a summary of document and image attachments with the document and visual insights AI agent.
May 2025
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
What's new
- Document and visual insights AI agent
- Use an AI agent to help process the tasks that analyze and extract data from documents and images.
- Full automation for document data extraction
- Automatically extract the document data and process the document task without agent review.
- Data extraction from accounts payable (AP) invoices
- Extract data from invoices with Now Assist for APO.
- Document chat in Virtual Agent
- Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content.
- Attachment summarization in ITSM
- View the summaries of attachments with the record summary in ITSM.
What's changed
- Usability enhancements to use case setup features
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Various features for the use case setup are updated to create a more effective user experience:
- Field is changed to question in the field form for Q&A use case setup.
- Single field is changed to Field in the field form for the document extraction use case setup.
- An Additional Details field is added to the table form for the document extraction use case setup as a way to help the large language model (LLM) extract the relevant information from the document.
Yokohama General Availability
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
What's changed
Yokohama Early Availability
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.
What's new
- Document extraction
- Extract the data from documents by using LLMs to provide the recommended field values.
- Document Q&A
- Use generative AI to find the answers to the predefined questions in a document.
- Setting up use cases for Now Assist in Document Intelligence
- Set up Document Intelligence use cases to enable agents to use the document extraction and document Q&A skills.