---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations Integration with Visa release notes

# Financial Services Operations Integration with Visa release notes {#ariaid-title1}

Release version: Yokohama  
Updated February 5, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Financial Services Operations Integration with Visa application enables you to seamlessly integrate with the workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Yokohama release.

## Financial Services Operations Integration with Visa highlights for the Yokohama release {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-highlights}

* Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry.
* Ensures Visa conformance through error handling and timely updates on chargeback status.
{#financial-services-operations-integration-with-visa-rn__ul_qws_qct_g2c}

See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US) for more information.{#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-highlights-2}
Important:  
Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Yokohama release {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-new-features}

[Added new VROL integration subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US)
:   Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added:

    * Look Up Transaction Inquiry Results
    * Accept Dispute
    * Conduct Cardholder Purchase Inquiry
    * Look Up Transaction Details
    * Look Up Dispute Response Details
    * Create Dispute Pre-Arbitration
    * Look Up Dispute Pre-Arbitration Details
    * Create Dispute Pre-Arbitration Response
    * Look Up Dispute Pre-Arbitration Response Details
    * Submit Dispute Filing
    * Look Up Dispute Filing Details
    * Mark Batch Queue Item as Read
    {#financial-services-operations-integration-with-visa-rn__ul_ews_hqs_k2c}

## Changed in this release {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-changed-features}

[Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US)
:
    Updated the following subflows to align with release 25.1 revision changes:

    * Submit Dispute questionnaire
    * Submit fraud report
    {#financial-services-operations-integration-with-visa-rn__ul_ics_mpb_w2c}

## Related ServiceNow applications and features {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-related-apps}

[Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US)
:   Playbooks for ServiceNow®
    Customer Service Management provides a way to visualize business process workflows in a simple, task-oriented view for consistent responses to commonly encountered situations.

[Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.

[Financial Services Credit Operations](https://www.servicenow.com/docs/access?context=fso-credit-operations-landing-page&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow®
    Financial Services Operations workflows.

[Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US)
:   Automate integration tasks by using ServiceNow components for ServiceNow®
    Workflow Studio, or develop custom integrations. A separate subscription is required.

[Integration Hub available spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US)
:   Activate spokes to improve your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.