--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # Now Assist and agentic AI release notes # Now Assist and agentic AI release notes {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Now Assist and agentic AI product enhancements and updates in the Yokohama release. Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively. * **[AI Control Tower release notes](https://servicenow-prod.fluidtopics.net/Q_QwH0PWF6gRG5elrG6cTg)** The ServiceNow®AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. The AI Inventory, based on a unified AI asset data model on the ServiceNow AI Platform® along with associated governance business processes are available in this workspace. * **[Generative AI Controller release notes](https://servicenow-prod.fluidtopics.net/xrlY0Z_ruA679G7llDkqzw)** The ServiceNow® Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. You can reduce complexity and enhance the user experience in your organization by generating and summarizing content, analyzing user sentiment, and writing unique prompts. Generative AI Controller was enhanced and updated in the Yokohama release. * **[Knowledge Graph release notes](https://servicenow-prod.fluidtopics.net/hFnKYNW6fPe6G4MtystIGg)** The ServiceNow® Knowledge Graph enables you to create and manage knowledge graph schema for the out of the box (OOTB) integrations for Virtual Agent. Knowledge Graph is a new Now Assist platform capability in the Yokohama release. * **[Now Assist release notes](https://servicenow-prod.fluidtopics.net/bECaspaOtHICKo17HQXn~w)** The ServiceNow® Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Yokohama release. * **[Now Assist AI agents release notes](https://servicenow-prod.fluidtopics.net/1nefdb7a~E69VbtJF~wbOg)** The ServiceNow® Now Assist AI agents application provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. Now Assist AI agents is a new application in the Yokohama release. * **[ServiceNow Otto for App Engine release notes](https://servicenow-prod.fluidtopics.net/_0nsj0lOJuOhlFlYrWfBlA)** The ServiceNow® ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. ServiceNow Otto for App Engine is a new application in the Yokohama Patch 3 release. * **[ServiceNow Otto for Collaborative Work Management (CWM) release notes](https://servicenow-prod.fluidtopics.net/LDnBndTLGaLN~2BlQueLDA)** The ServiceNow® ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve time to value for the tasks you perform in the CWM workspace. ServiceNow Otto for CWM is a new application in the Yokohama release. * **[ServiceNow Otto for Configuration Management Database (CMDB) release notes](https://servicenow-prod.fluidtopics.net/i9ofgsGGza0dvmfamNAELQ)** The ServiceNow® ServiceNow Otto for CMDB application displays comprehensive summaries for configuration items (CIs) and accelerates the process of remediating duplicate CIs. ServiceNow Otto for CMDB was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Creator release notes](https://servicenow-prod.fluidtopics.net/J4J_fK9jzFWNkIddWvPcxg)** The ServiceNow® ServiceNow Otto for Creator application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. ServiceNow Otto for Creator was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Customer Service Management (CSM) release notes](https://servicenow-prod.fluidtopics.net/59qXVgzxuaknxCo~EwAouQ)** The ServiceNow® ServiceNow Otto for CSM application brings generative AI to Customer Service Management (CSM). You can improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. ServiceNow Otto for CSM was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Enterprise Architecture (EA) release notes](https://servicenow-prod.fluidtopics.net/oOLRbMQjCX1hBnbby3mQdQ)** The ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. ServiceNow Otto for Enterprise Architecture (EA) is a new application in the Yokohama release. * **[ServiceNow Otto for Field Service Management (FSM) release notes](https://servicenow-prod.fluidtopics.net/DKgQURKQj2WDWPLShxRJjA)** The ServiceNow® ServiceNow Otto for FSM application brings generative AI to Field Service Management. ServiceNow Otto for FSM was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Financial Services Operations (FSO) release notes](https://servicenow-prod.fluidtopics.net/FtthLHSozWB8srNTvWWLvA)** The ServiceNow® ServiceNow Otto for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for third-party language models. ServiceNow Otto for FSO was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Hardware Asset Management (HAM) release notes](https://servicenow-prod.fluidtopics.net/s1WheP2WnqohHdFFbw2N~w)** The ServiceNow® ServiceNow Otto for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. ServiceNow Otto for Hardware Asset Management (HAM) is a new application in the Yokohama release. * **[ServiceNow Otto for HR Service Delivery (HRSD) release notes](https://servicenow-prod.fluidtopics.net/62G~sS9AnNF_P1kR7Grwew)** The ServiceNow® ServiceNow Otto for HR Service Delivery (HRSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and propose quicker resolutions to your customers. ServiceNow Otto for HR Service Delivery (HRSD) was enhanced and updated in the Yokohama release. * **[Now Assist for IT Operations Management (ITOM) release notes](https://servicenow-prod.fluidtopics.net/9EPCQ6k_HQPPZ3UD4dCZew)** The ServiceNow® ServiceNow Otto for ITOM application brings generative AI to ITOM. ServiceNow Otto for ITOM was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for IT Service Management (ITSM) release notes](https://servicenow-prod.fluidtopics.net/gfYIhVaDrfP4D93E5FmZVg)** The ServiceNow® ServiceNow Otto for IT Service Management (ITSM) application brings agentic AI to IT Service Management. ServiceNow Otto for IT Service Management (ITSM) was enhanced and updated in the Yokohama release. * **[Operational Technology (OT) Manager Foundation release notes](https://servicenow-prod.fluidtopics.net/SQL~u8FLAyV_8O~uBRtptw)** The ServiceNow® Operational Technology (OT) Manager Foundation application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Operational Technology (OT) Manager Foundation is a new application in the Yokohama release. * **[ServiceNow Otto for Order Management release notes](https://servicenow-prod.fluidtopics.net/w5J2SEvcZq~gPhVjccxTFg)** The ServiceNow® ServiceNow Otto for Order Management application brings platform AI capabilities to Sales Customer Relationship Management. ServiceNow Otto for Order Management is a new application in the Yokohama release. * **[ServiceNow Otto for Sales Automation release notes](https://servicenow-prod.fluidtopics.net/DJkaNifmWmjmwaYEbEg~Dg)** The ServiceNow® ServiceNow Otto for Sales Automation application brings platform AI capabilities to Sales Customer Relationship Management. ServiceNow Otto for Sales Automation is a new application in the Yokohama release. * **[ServiceNow Otto for Security Incident Response (SIR) release notes](https://servicenow-prod.fluidtopics.net/kgt684eAql4A_3pnJN5~zw)** The ServiceNow® ServiceNow Otto for Security Incident Response (SIR) application can help your security analysts resolve security incidents autonomously with intelligent workflows and generative AI skills. ServiceNow Otto for Security Incident Response (SIR) was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Software Asset Management (SAM) release notes](https://servicenow-prod.fluidtopics.net/7P8MwdRgnTQwMYT6V1GRzg)** The ServiceNow® ServiceNow Otto for Software Asset Management (SAM) application brings generative AI to IT Asset Management. Now Assist for SAM is a new application in the Yokohama release. * **[AI Skill Kit release notes](https://servicenow-prod.fluidtopics.net/aWTlILPNFJPCJnMLyx9Cnw)** The ServiceNow® AI Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. AI Skill Kit was enhanced and updated in the Yokohama release. * **[Now Assist for Source-to-Pay Operations release notes](https://servicenow-prod.fluidtopics.net/fYnIoHdVg2twqqodXaOXAQ)** The ServiceNow® Now Assist for Source-to-Pay Operations application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Source-to-Pay Operations was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Strategic Portfolio Management release notes](https://servicenow-prod.fluidtopics.net/ZUEmzMz2SMhNfiPMN7N9nQ)** The ServiceNow® ServiceNow Otto for Strategic Portfolio Management application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories from epics, generate concise project summaries, create demands through conversations, quickly gain insights into projects, and refine planning item descriptions to enhance clarity and ensure alignment with project goals. ServiceNow Otto for Strategic Portfolio Management is updated in the Yokohama release. * **[ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes](https://servicenow-prod.fluidtopics.net/fIbZNqLoY63HubpexDgtWQ)** The ServiceNow® ServiceNow Otto for TMT application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. ServiceNow Otto for TMT was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Workplace Service Delivery (WSD) release notes](https://servicenow-prod.fluidtopics.net/XKRQKhAdL6NeTVieQaLhEA)** The ServiceNow® ServiceNow Otto for Workplace Service Delivery (WSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and propose quicker resolutions to your customers. ServiceNow Otto for WSD was enhanced and updated in the Yokohama release. * **[Now Assist in AI Search release notes](https://servicenow-prod.fluidtopics.net/gD9V_SGo9OeATyV1XPpCQg)** The ServiceNow® Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Yokohama release. * **[Now Assist in Contract Management release notes](https://servicenow-prod.fluidtopics.net/Tn3of5uyPc2zs73jxDvsSg)** The ServiceNow® Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. Now Assist in Contract Management was enhanced and updated in the Yokohama release. * **[Now Assist in Document Intelligence release notes](https://servicenow-prod.fluidtopics.net/_TPUfc~qSoZx_1ZYvKREiw)** The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release. * **[Now Assist in Platform Analytics release notes](https://servicenow-prod.fluidtopics.net/Q1x_A373_TEF~UFXEUpN4w)** Now Assist for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through Generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics. * **[Now Assist in Virtual Agent release notes](https://servicenow-prod.fluidtopics.net/T1lhAag0HFWHYtSYcvb3Dg)** The ServiceNow® Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows. Now Assist in Virtual Agent was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Unified Security Exposure Management release notes](https://servicenow-prod.fluidtopics.net/JRbTlKEQi87i1rNYVHWvUg)** The ServiceNow Otto for Unified Security Exposure Management application can help your vulnerability analysts and remediation owners resolve vulnerable items autonomously with intelligent workflows and generative AI skills. ServiceNow Otto for Unified Security Exposure Management was enhanced and updated in the Yokohama release. * **[ServiceNow AI Lens release notes](https://servicenow-prod.fluidtopics.net/um6ZqqhFmOwy5tvEmbU1lQ)** With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens is a new application in the Yokohama release. * **[AI Skill Kit release notes](https://servicenow-prod.fluidtopics.net/aWTlILPNFJPCJnMLyx9Cnw)** The ServiceNow® AI Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. AI Skill Kit was enhanced and updated in the Yokohama release.