Activation information for all Yokohama features and products
Cumulative release notes summary on activation information for Yokohama features and products.
| Application or feature | Details | ||||||
|---|---|---|---|---|---|---|---|
| AI Analytics | AI Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see Install Now Assist plugins. | ||||||
| AI Control Tower | The AI Control Tower application is installed as part of the generative AI Controller. | ||||||
| AI Risk and Compliance | Install AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| AI Search |
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| AI Skill Kit | Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:
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| AIOps LEAP | Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Use one of the following steps to activate AIOps LEAP.
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| API | The following APIs are available by default:
The following APIs require plugin activation:
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| Access Management | Access Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Accounts Payable Operations | Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Adoption Services | Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature. | ||||||
| Advanced AI Search Management Tools |
| ||||||
| Advanced Risk | Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Advanced Work Assignment | Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment. To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). | ||||||
| Agent Client Collector | Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed. | ||||||
| Agent Workspace for HR Case Management | Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Agent experience for CSM | CRM Workspace is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management. Install CRM Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| App Engine Studio | Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Application Manager | Application Manager is a ServiceNow AI Platform feature that is active by default. | ||||||
| Application Vulnerability Response | Install Application Vulnerability Response by requesting it from the ServiceNow Store. Application Vulnerability Response is included as a part of the Vulnerability Response application. The Software Bill of Materials applications require a separate subscription. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Audit Management | Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Authentication | Authentication is a ServiceNow AI Platform product that is active by default. | ||||||
| Automated Test Framework | Automated Test Framework is a ServiceNow AI Platform feature that is active by default. Note: By default, the system property that is used to run automated tests is turned off to help prevent you from accidentally running these tests on a production system. To
avoid data corruption or an outage, run tests only on development, test, and other non-production instances. For more information, see Enable or disable executing Automated Test Framework tests. To use the quick start tests for an application, activate the plugin that is associated with the application. For more information, see Available quick start tests by application or feature. Set the sn_atf.runner.enabled property to True to activate the content pack for the ATF Test Generator and Cloud Runner store application. | ||||||
| Benchmarks | Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. | ||||||
| Business Continuity Management | Install Business Continuity Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Care Team Operations for Biomed | Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Care Team Operations for Healthcare IT | Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Case and Knowledge Management | Case and Knowledge Management is a ServiceNow AI Platform feature that is available with activation of the Human Resources Scoped App: Core [com.sn_hr_core]. See Activate Case and Knowledge Management for more information. | ||||||
| Case management for CSM | Customer Service Management is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management. | ||||||
| Change Management | Change Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Cloud Account Management | Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Code Signing | Code Signing is a ServiceNow AI Platform feature that is available with activation of the Code Signing (com.glide.code_signing_enterprise) plugin. For details, see Configuring Code Signing. | ||||||
| Collaborative Work Management | Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Common Core | Install Integrated Risk Management and ServiceNow Otto for IRM by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Compliance Case Management | Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Configuration Compliance | Install Configuration Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Configuration Management Database (CMDB) | CMDB is a ServiceNow AI Platform feature that is active by default. | ||||||
| Container Vulnerability Response | Install Container Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Continuous Authorization and Monitoring | Install CAM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Contract Management Pro | Contract Management Pro is a ServiceNow AI Platform feature that is available with activation of the Contract Management Pro (sn_cm_pro). For details, see Install Contract Management Pro. | ||||||
| Contract Management Pro for Legal Service Delivery | Install Contract Management Pro for Legal Service Delivery (sn_lg_cnt) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For details, see Install Contract Management Pro for Legal Service Delivery. | ||||||
| Conversation Insights | Install Conversation Insights by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Creator Studio | Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Customer Contracts and Entitlements | Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements. Note:
With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and
entitlements can still be viewed but not modified. | ||||||
| Customer Success Management | Install Account Lifecycle Events by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Data Loss Prevention Incident Response | Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Data Management | Data Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Data Privacy | Data Privacy is available with activation of the Data Privacy Plugin (sn_dp_store_app). For details, see Activate data privacy. | ||||||
| Data management for CSM | Customer Service Management is a ServiceNow AI Platform feature that is available with activation of the Customer Service Management plugin (com.sn_customerservice). For details, see Activate Customer Service Management. Additional Customer Service Management features are available with the activation of other plugins. For details, see Additional plugins for Customer Service Management. Sales Customer Relationship Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin (com.snd.l2c.core). For details, see Exploring Sales Customer Relationship Management. Starting from the Yokohama release, the following plugins are available on ServiceNow Store for quicker and better maintenance:
Starting from the Yokohama release, the Business Location plugin (com.snc.business_location) is available on ServiceNow Store for quicker and better maintenance. For details, see Activate business locations. | ||||||
| Decision Builder in Workflow Studio | Workflow Studio is a ServiceNow AI Platform feature that is active by default. Get the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| DevOps Change Velocity | Activate DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Digital End-User Experience | Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Digital Portfolio Management | Install Digital Portfolio Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Dispute Rules Content Pack for Visa | Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Document Intelligence | Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence. | ||||||
| Document Services | Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate Document Management . Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Domain Separation | Domain Separation is a ServiceNow AI Platform feature that is available with activation of the com.glide.domain.activation_utility. For details, see Domain separation plugin. | ||||||
| ERP Semantic Mining | Install ERP Customization Mining by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Employee Center | Install the Employee Center plugin by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Encryption Key Management | The Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption. Field Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see Encryption and Key Management subscription bundle. | ||||||
| Enterprise Architecture (formerly Application Portfolio Management) | Enterprise Architecture (formerly Application Portfolio Management) is available with activation of the Enterprise Architecture (com.snc.apm), which requires a separate subscription. For details, see Enterprise Architecture. | ||||||
| Enterprise Asset Management | Install the following applications by requesting them from ServiceNow Store:
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| Event Management | Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management. | ||||||
| External Content Connectors |
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| Field Service Management | Field Service Management is a ServiceNow AI Platform feature that is active by default. Leverage advanced features of Appointment Booking, such as the appointment slot recommendation, by activating the Advanced Appointment Booking (com.snc.advanced_appointment_booking) plugin. Define the task dependencies for a work order task and schedule tasks based on the dependency by activating the Field Service Task Dependencies (com.snc.fsm_task_dependency) plugin. Integrate agent efficiency metrics with Field Service Management to define and use the efficiency of agents to estimate the work duration for tasks by activating the FSM Agent Efficiency (com.snc.fsm_agent_efficiency) plugin. | ||||||
| Financial Services Card Operations | Install Financial Services Card Operations by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Financial Services Operations Core | Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Flows, subflows, and actions in Workflow Studio | Workflow Studio is a ServiceNow AI Platform feature that is active by default. Get the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Generative AI Controller | Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install Now Assist plugins. | ||||||
| Hardware Asset Management | Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Health Log Analytics | Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Healthcare Operations Core | Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Hermes Messaging Service | Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or installation of the Log Export Service application. For details, see Hermes Messaging Service activation. | ||||||
| ITOM AIOps |
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| ITOM Cloud Accelerate | The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, which is available on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application. | ||||||
| ITOM Visibility | ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ITSM Mobile Agent | Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ITSM Success Dashboard | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Identity | Identity is a ServiceNow AI Platform product that is active by default. | ||||||
| Impact | Impact is available for activation with a separate subscription. Your Customer Success Manager sets entitlement information for access.
| ||||||
| Incident Management | Incident Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Industrial Process Manager | Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Instance Data Replication | Instance Data Replication is a ServiceNow AI Platform feature that is available with activation of the IDR (com.glide.idr) plugin, which requires a separate subscription. For details, see Request an Instance Data Replication subscription. | ||||||
| Insurance Claims Core | Insurance Claims Core is a ServiceNow AI Platform feature that is available with activation of Financial Services Operations Core. For details, see Financial Services Operations Core release notes. | ||||||
| Integration Hub | Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html. | ||||||
| Intelligence for CSM | Customer Service Management is available with activation of the Customer Service plugin (com.sn_customerservice). For details, see Activate Customer Service Management. | ||||||
| Journey designer | Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Knowledge Center | Knowledge Center would be available by default to all the roles of Knowledge Management. | ||||||
| Knowledge Graph | Knowledge Graph is a ServiceNow AI Platform feature that is active by default if you have downloaded the Generative AI for BU. | ||||||
| Knowledge Management | Knowledge Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Lead Management | Install Lead Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Legal Hold Notification | Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| MID Server | MID Server is a ServiceNow AI Platform feature that is active by default. | ||||||
| Manager Hub | Install Manager Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Manufacturing Commercial Operations | Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Mastercard Spoke | Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Mentoring | Mentoring can be installed with the activation of the Employee Connections plugin, which is part of Talent Development Core. For more information, see Talent Development Core. | ||||||
| Mobile Platform | ServiceNow mobile Mobile Platform is a ServiceNow AI Platform® feature that is active by default. | ||||||
| Next Experience | Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Yokohama release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created prior to upgrade. Theme Builder comes with the Next Experience and is active by default. | ||||||
| Next Experience Components | Next Experience Components is a ServiceNow AI Platform feature that is active by default. | ||||||
| Next Experience Developer (NED) Tools | Download Next Experience Developer Tools from the Google Chrome Web Store. | ||||||
| Notifications | Notifications is a ServiceNow AI Platform feature that is active by default. | ||||||
| Notify | Notify is a ServiceNow AI Platform feature that is active by default. | ||||||
| Now Assist | Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:
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| Now Assist AI agents | Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see Install Now Assist AI agents. | ||||||
| Now Assist for IT Operations Management (ITOM) |
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| Now Assist for Source-to-Pay Operations | Install Now Assist for Source-to-Pay Operations by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Now Assist in AI Search | Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store.
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Now Assist in Contract Management | Now Assist in Contract Management is a ServiceNow AI Platform feature that is available with activation of the Now Assist in Contract Management (sn_cm_gen_ai). For details, see Configure Now Assist in Contract Management. | ||||||
| Now Assist in Document Intelligence | Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:
For more information, see Configuring Now Assist in Document Intelligence. | ||||||
| Now Assist in Platform Analytics | AI Data Explorer is available from the ServiceNow Store. Query Generation, Analytics Generation, and the dashboard and data visualization export skill are installed with Generative AI Controller, which is included as a dependency of all Now Assist applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. After installation, activate the relevant skills. For more information, see the relevant Configure topics under Now Assist in Platform Analytics. | ||||||
| Now Assist in Virtual Agent | Note: Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following products are available:When you upgrade to Yokohama Patch 8 or later, agentic AI is the primary orchestration in Virtual Agent. For more information about agentic AI, see Agentic conversations in Virtual Agent.
For more information, see Configuring assistants overview. | ||||||
| Now Mobile | Install Now Mobile® by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| On-Call Scheduling | On-Call Scheduling is available with activation of the ServiceNow AI Platform
On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. | ||||||
| Operational Resilience | Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Operational Sustainability Management | Install ESG Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Operational Technology (OT) Manager Foundation | Operational Technology (OT) Manager Foundation is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see Install Operational Technology Manager. | ||||||
| Operational Technology Change Management | Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Operational Technology Incident Management | Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Operational Technology Manager | Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Operational Technology Vulnerability Response | Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Opportunity Management | Install Opportunity Management by requesting it from ServiceNow Store. | ||||||
| Opportunity Marketplace | Install Opportunity Marketplace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Order Management | Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Partner Relationship Management | Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Password Reset | Password Reset is a ServiceNow AI Platform feature that is active by default. | ||||||
| Performance Analytics | Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see Activate your Performance Analytics subscription. | ||||||
| Platform Analytics experience | The Platform Analytics experience is active by default. However, some additional steps might be required.
| ||||||
| Playbooks in Workflow Studio | The application comes with the Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like the Process Automation Content and Process Automation Experience Demo applications. The application can be downloaded for patch fixes. To use the playbook generation feature in Workflow Studio, download the ServiceNow Otto for Creator application. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Policy and Compliance Management | Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Portfolio Planning | Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Predictive Intelligence | Predictive Intelligence is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence plugin (com.glide.platform_ml). For details, see Install Predictive Intelligence. | ||||||
| Privacy Management | Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Problem Management | Problem Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Process Mining | Process Mining is available with activation of the sn_po plugin. For details, see Activating Process Mining. | ||||||
| Product Catalog Management and Pricing Management | The Product Catalog Management and Pricing Management features are included with each store application and don’t need activation. Depending on your entitlements, you can install the Product and Pricing Rules application for pricing and product eligibility matrices and the product configurator feature from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Project Portfolio Management | Project Portfolio Management is available with activation of the PPM Standard (com.snc.financial_planning_pmo) plugin. For more information on activation, see Activate PPM Standard ( Project Portfolio Management ). Install Strategic Spend Tracking for PPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Project Workspace | Install Project Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Public Sector Digital Services | Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Public Sector Digital Services. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Quote Management | Install Quote Management by requesting it from the ServiceNow Store. To add Docusign plugin to the Quote Management PDF document function, use the Docusign eSignature Spoke plugin (sn_docusign_spoke). Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| RPA Hub | Install RPA Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Install the Now Assist for RPA Hub application to add the generative AI capability and turn on the Robotic Process Automation (RPA) bot generation skill to use generative AI to create automations. For more information about these tasks, see Configure ServiceNow Otto for RPA Hub and Turn on the RPA bot generation skill. For cumulative release notes information on RPA Hub, see RPA Hub release notes. For cumulative release notes information on RPA Desktop Design Studio, see RPA Plugin Bundle release notes. For cumulative release notes information on ServiceNow Otto for RPA Hub, see Now Assist for RPA Hub release notes. If you have previously downloaded the application from the ServiceNow Store and a new version is available, you can update it in your ServiceNow AI Platform instance at . | ||||||
| Recommended Actions for Operational Technology Service Management (OTSM) | Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Regulatory Change Management | Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Request Management | Request Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Resource Management Workspace | Install Resource Management Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Retail Core | Install Retail Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Retail Task Management Core | Install Retail Task Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Sales Forecasting | Install Sales Forecasting by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Security Incident Response | Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Security Posture Control | Install Security Posture Control by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Self-service and omnichannel engagement for CSM | Install the Engagement Messenger, Playbook for Portals, and Omnichannel applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Service Catalog | Service Catalog is a ServiceNow AI Platform feature that is active by default. | ||||||
| Service Exchange | Install Service Exchange by requesting it from the ServiceNow Store. | ||||||
| Service Graph Connector Integration for Claroty CTD | Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application. | ||||||
| Service Graph Connector for Microsoft Defender for IoT (Azure) | Install Service Graph Connector for Microsoft Defender for IoT (Azure) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Service Level Management | Service Level Management is a ServiceNow AI Platform feature that is active by default. | ||||||
| Service Observability | Install Service Observability by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Service Operations Workspace for ITSM | Service Operations Workspace for ITSM is active by default and its default version is 7.0 in Yokohama. When you upgrade from any previous release to Yokohama from the ServiceNow Store, Service Operations Workspace for ITSM 7.0 is automatically installed. | ||||||
| Service Portal | Service Portal is a ServiceNow AI Platform feature that is active by default. | ||||||
| Service Portfolio Management | The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate Service Portfolio Management. | ||||||
| Service Reliability Management | Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow AI Lens | ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure ServiceNow AI Lens. | ||||||
| ServiceNow AI Platform core feature | The ServiceNow AI Platform core features are active by default. | ||||||
| ServiceNow Add-in for Microsoft 365 | Install ServiceNow Add-in for Microsoft 365 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow IDE | ServiceNow IDE is active by default starting in the Yokohama release and available for upgrade in the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for App Engine | Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Collaborative Work Management (CWM) | Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Configuration Management Database (CMDB) | Install ServiceNow Otto for CMDB by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Creator | Install ServiceNow Otto for Creator by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Customer Service Management (CSM) | Now Assist features are available with activation of the ServiceNow Otto for CSM plugin. For more information, see Install Now Assist plugins. Starting with Vancouver Patch 4, ServiceNow Otto for CSM is supported. Starting with Xanadu Patch 7, Customer Service Management AI agent collection is supported. | ||||||
| ServiceNow Otto for Enterprise Architecture (EA) | Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. The ServiceNow Otto for Enterprise Architecture (EA) application requires an Enterprise Architecture Pro plus license. For more information, see Install Now Assist plugins. | ||||||
| ServiceNow Otto for Field Service Management (FSM) | Now Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see Install Now Assist plugins. | ||||||
| ServiceNow Otto for Financial Services Operations (FSO) | Install ServiceNow Otto for FSO by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for HR Service Delivery (HRSD) | Install ServiceNow Otto for HRSD by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Hardware Asset Management (HAM) | Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Note: Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. To take full advantage of the ServiceNow Otto for HAM features, you should
upgrade to Yokohama Patch
6
and install the ServiceNow Otto for Hardware Asset Management (HAM) store application. | ||||||
| ServiceNow Otto for IT Service Management (ITSM) | Install ServiceNow Otto for ITSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
| ||||||
| ServiceNow Otto for Legal Service Delivery (LSD) | Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Order Management | Request the ServiceNow Otto for Order Management application from the ServiceNow Store and install it using the Application Manager. For more information, see Install a ServiceNow Store application. | ||||||
| ServiceNow Otto for Sales Automation | Now Assist features are available with activation of com.sn.now.platform plugin. For more information, see Install Now Assist plugins. | ||||||
| ServiceNow Otto for Security Incident Response (SIR) | Install ServiceNow Otto for Security Incident Response (SIR) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Software Asset Management (SAM) | Install Now Assist for SAM by requesting it from the ServiceNow Store. Note: To take full advantage of the Now Assist for SAM features, you need to install the Now Assist for SAM store application as well as upgrade to Yokohama Patch 3. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Strategic Portfolio Management | Now Assist features are available with activation of the ServiceNow Otto for Strategic Portfolio Management plugin. The ServiceNow Otto for SPM application requires a Strategic Portfolio Management (SPM) Pro plus license. For more information, see Install Now Assist plugins. | ||||||
| ServiceNow Otto for Telecommunications, Media, and Technology (TMT) | Now Assist features are available with activation of the ServiceNow Otto for TMT plugin. For more information, see Install Now Assist plugins. | ||||||
| ServiceNow Otto for Unified Security Exposure Management | Install ServiceNow Otto for Unified Security Exposure Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow Otto for Workplace Service Delivery (WSD) | Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| ServiceNow SDK | The ServiceNow SDK is available as a Node Package Manager (npm) package from the public npm registry and installed locally. For information about installing the ServiceNow SDK, see Install the ServiceNow SDK in an application. | ||||||
| ServiceNow Studio | ServiceNow Studio is a ServiceNow AI Platform feature that is active by default. | ||||||
| Sidebar | Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Skills Foundation | Install Skills Foundation by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Smart Assessment Engine | Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Software Asset Management | Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugins including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace plugin (com.sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. In the ServiceNow AI Platform® Yokohama release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. For releases prior to Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details about the plugins and how to request them, see Request Software Asset Management. To activate Next Experience, make sure that the glide.ui.polaris.experience system property in your instance is set to true. Install the following Software Asset Management applications by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
| ||||||
| Sourcing and Procurement Operations | Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Strategic Planning | Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Strategic Portfolio Management for Telecom | Install Strategic Portfolio Management for Telecom by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Subscription Management | Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the ServiceNow Store. For cumulative release notes information for applications available on the ServiceNow Store, see ServiceNow Store release notes. | ||||||
| Supplier Lifecycle Operations | Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Synthetic monitoring | Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| System Update Sets | System Update Sets is a ServiceNow AI Platform feature that is active by default. | ||||||
| Table Builder | Table Builder is available without App Engine Studio. | ||||||
| Talent Development Core | Install Talent Development Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Talent Feedback | Install Talent Feedback by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Telecommunications Network Inventory | Install Telecommunications Network Inventory by requesting it from the ServiceNow Store. For details about the installation procedure, see Install Telecommunications Network Inventory . | ||||||
| Telecommunications Service Operations Management (TSOM) | Install Telecommunications Service Operations Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Theme Builder | Starting with the Yokohama release, Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from ServiceNow Store. | ||||||
| Third-party Risk Management | Install Third-party Risk Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Threat Intelligence Security Center | Install Threat Intelligence Security Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Upgrade Center | Upgrade Center is a ServiceNow AI Platform feature that is active by default. | ||||||
| Usage Insights | User Experience Analytics is a ServiceNow AI Platform feature that is activated by default. | ||||||
| Virtual Agent | Virtual Agent is a ServiceNow AI Platform feature that is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot), which requires a separate subscription. For details, see Activate Virtual Agent. Note: The Glide Virtual Agent plugin initially installs the Topic Recommendations and Conversational Analytics applications. Subsequent updates to these apps must be installed from the ServiceNow Store. ServiceNow® Virtual Agent Lite is a subset of the Virtual Agent platform that is available to ServiceNow® IT Service Management (ITSM) customers. It doesn't require activation and works with ITSM Virtual Agent Lite conversations, which are also available to ITSM customers. | ||||||
| Visa Spoke | Install Visa Spoke by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Vulnerability Response | Install Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Vulnerability Response Integration with Claroty CTD | Install Vulnerability Response Integration with Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Vulnerability Response integrations | Install Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Workforce Optimization for Customer Service CSM | Install Workforce Optimization for Customer Service by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Workforce Optimization for ITSM | Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. | ||||||
| Workspace | Workspace is a ServiceNow AI Platform feature that is active by default. | ||||||
| Zero Copy Connector Hub | Install Workflow Data Fabric Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Workflow Data Fabric Hub is also available with activation of the Zero Copy Connectors app (sn_data_fabric_zcc), which requires a separate subscription. For details, see Request Zero Copy Connectors. | ||||||
| Zero Copy Connector for ERP | Install ERP Canvas by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |