--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # Yokohama Patch 4 Hotfix 2 # Yokohama Patch 4 Hotfix 2 {#ariaid-title1} Release version: Yokohama Updated July 10, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The Yokohama Patch 4 Hotfix 2 release contains fixes to these problems. Build information: : Build date: 07-05-2025_0001 : Build tag: glide-yokohama-12-18-2024__patch4-hotfix2-07-03-2025 Important: For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/gT4zpGHCQSL790audteXjw "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades."). For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#yokohama-patch-4-hf-2-PO__p_download-version} Note: This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854). ## Fixed problem {#yokohama-patch-4-hf-2-PO__section_d5t_h5q_xfc} {#yokohama-patch-4-hf-2-PO__all-other-fixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Virtual Agent Web Client PRB1874847 | The Cancel icon doesn't close the tooltip, and the citation and feedback options aren't displayed when opened in a new tab | Two issues occur in this problem when using the Enhanced Chat in Customer Service Management (CSM) and interacting with the Create case for a product citation link. In the first scenario, selecting the Cancel icon after hovering over theCreate case for a product link doesn't close the tooltip. In the second scenario, when selecting the Create case for a product, the 'Feedback options' and 'Go to search results' options are not displayed in the new tab. | Scenario 1: 1. Log in to the instance. 2. Open Customer Service Management (CSM). 3. Select the Enhanced Chat icon. 4. Input the query, Can you help me in raising a ticket for my product issue? 5. Notice the options in the response received: * Create case for a product: Submit a case about your product, and our support team will assist you Create case for a product. * Get Help with a Product (Template): Use this template to get help regarding a product issue Get Help with a Product (Template). * The 'Feedback options' and 'Go to search results' options are displayed. {#yokohama-patch-4-hf-2-PO__ul_xgp_k1r_xfc} 6. Hover over the Create case for a product citation link. 7. Select Cancel. {#yokohama-patch-4-hf-2-PO__ol_z3z_t5q_xfc} Observe that selecting the Cancel icon doesn't close the tooltip. Scenario 2: 1. Log in to the instance. 2. Open Customer Service Management (CSM). 3. Select the Enhanced Chat icon. 4. Input the query, Can you help me in raising a ticket for my product issue? 5. Notice the options in the response received: * Create case for a product: Submit a case about your product, and our support team will assist you Create case for a product. * Get Help with a Product (Template): Use this template to get help regarding a product issue Get Help with a Product (Template). * The 'Feedback options' and 'Go to search results' options are displayed. {#yokohama-patch-4-hf-2-PO__ul_frz_s1r_xfc} 6. Select Create case for a product. 7. Notice that the catalog form page is opened in a new tab, and the 'Chat' icon is loaded. {#yokohama-patch-4-hf-2-PO__ol_s5q_m1r_xfc} Observe that the 'Feedback options' and 'Go to search results' options are not displayed in this new tab. | [ ] {#yokohama-patch-4-hf-2-PO__all-other-fixes} ## Fixes included {#yokohama-patch-4-hf-2-PO__section_e5t_h5q_xfc} Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in. * [Yokohama Patch 4 Hotfix 1](https://servicenow-prod.fluidtopics.net/u0D67FLAC1bCNjG7REr3Zg "The Yokohama Patch 4 Hotfix 1 release contains fixes to these problems.") * [Yokohama Patch 3](https://servicenow-prod.fluidtopics.net/jXrkPnnmOuaGleV7JYQPtA "The Yokohama Patch 3 release contains important problem fixes.") * [Yokohama Patch 2](https://servicenow-prod.fluidtopics.net/gTw0R2nzVMQBcbdPC0soDw "The Yokohama Patch 2 release contains important problem fixes.") * [Yokohama Patch 1](https://servicenow-prod.fluidtopics.net/HPuS6cI3Q9FclhqSglkLPQ "The Yokohama Patch 1 release contains important problem fixes.") * [Yokohama security and notable fixes](https://servicenow-prod.fluidtopics.net/zY12c3el4NQneYtiA4kD1A "The Yokohama release contains important problem fixes.") * [All other Yokohama fixes](https://servicenow-prod.fluidtopics.net/xk4JxNj~_l2ZYEt921KFzA "The Yokohama release contains important problem fixes.") {#yokohama-patch-4-hf-2-PO__ul_mw5_r2r_xfc}