---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Workforce Optimization for ITSM release notes

# Workforce Optimization for ITSM release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Yokohama release.

## About Workforce Optimization for ITSM {#workforce-optimization-itsm-rn__workforce-optimization-itsm-rn-highlights}

When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin.{#workforce-optimization-itsm-rn__workforce-optimization-itsm-rn-highlights-1}

See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) for more information.{#workforce-optimization-itsm-rn__workforce-optimization-itsm-rn-highlights-2}

## Activation and other requirements

Important:  
Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
    Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#workforce-optimization-itsm-rn__workforce-optimization-itsm-rn-activation-1}

Upgrade information
:

    [Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
    :   When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.{#workforce-optimization-itsm-rn__table_kz4_cbv_bdc__entry__2}

        | Features in Workforce Optimization for ITSM | Role required for each user |
        |-|-|
        | Skill review | * Skill review manager (sn_wfo_skillreview.manager) * Skill review user (sn_wfo_skillreview.user) {#workforce-optimization-itsm-rn__ul_lz4_cbv_bdc} |
        | Work scheduler | * Work scheduler admin (sn_wfo_work_sched.admin) * Work scheduler manager (sn_wfo_work_sched.manager) {#workforce-optimization-itsm-rn__ul_mz4_cbv_bdc} |
        [ ]

        {#workforce-optimization-itsm-rn__table_kz4_cbv_bdc}