---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Manufacturing Commercial Operations release notes

# Manufacturing Commercial Operations release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release.

## Manufacturing Commercial Operations highlights for the Yokohama release {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights}

* Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations.
* Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature.
* Transform emails into interactions rather than cases with email interactions.
* Enable the dealer and sales promotion framework and its user role and responsibilities.
* Configure the Manufacturing Commercial Operations plugins.
{#manufacturing-commercial-operations-rn__ul_o4k_5x1_vzb}

See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US) for more information.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights-2}
Important:  
Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Yokohama release {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-new-features}

[Manufacturing Commercial Operations users](https://www.servicenow.com/docs/access?context=manufacturing-explore&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   User roles provide the information on the users and their responsibilities.

[Dealer](https://www.servicenow.com/docs/access?context=dealer-data-model-overview&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.  
    Note:  
    Q2 release includes only the data model and not the playbook.

[Sales Promotion data model](https://www.servicenow.com/docs/access?context=sales-promotion-campaign-claims&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed.  
    Note:  
    Q2 release includes only the data model and not the playbook.
:   The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals.

[Install Manufacturing Commercial Operations plugin](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   List of all the plugins that are installed with Manufacturing Commercial Operations plugin.

[Support multiple line items on a case to track requests on the Business Portal​](https://www.servicenow.com/docs/access?context=manufacturing-using&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​.

[Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange](https://www.servicenow.com/docs/access?context=mco-using-servicebridge-manufacturers&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog.

[View products from the catalog and place orders directly through the Sales CRM self-service portal](https://www.servicenow.com/docs/access?context=mco-som-using&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US)
:   Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​

## Activation information {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation}

Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&version=yokohama&pubname=yokohama-manufacturing&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-1}

## Related ServiceNow applications and features {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-related-apps}

[Sales Customer Relationship Management](https://www.servicenow.com/docs/access?context=order-mgt-overview&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US)
:   The Sales Customer Relationship Management applications enable you to manage the product sales life cycle in your organization.
:   The following applications support the sales life cycle for Manufacturing Commercial Operations:

    * [Product Catalog Management](https://www.servicenow.com/docs/access?context=product-catalog-managment&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) enables you to create and manage product catalogs for commercial and technical product offerings.
    * [Order Management](https://www.servicenow.com/docs/access?context=order-mgt-exploring&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) enables you to capture and fulfill product and service orders to create a seamless ordering experience for your customers.
    * [Pricing Management](https://www.servicenow.com/docs/access?context=pricing-management&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) enables you to set the pricing for your products.
    {#manufacturing-commercial-operations-rn__ul_yq5_cqc_w2c}

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US)
:   The Customer Service Management enables you to provide the service and support that your external customers need.

[Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US)
:   The ServiceNow
    Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations.

[Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=yokohama&pubname=yokohama-service-exchange&ft:locale=en-US)
:   ServiceNow®
    Service Exchange connects multiple ServiceNow instances to provide seamless support and service experiences across the ecosystem, from enterprise customers to suppliers and system integrators. Service Exchange provides a frictionless experience that makes it easy to collaborate and process requests while giving users the convenience of working in their own ServiceNow instance

[Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US)
:   Align work with strategy to deliver products and services in a way that supports your business goals and priorities. The ServiceNow
    Strategic Portfolio Management (SPM) application enables you to use digital transformation to drive customer value.