Manufacturing Commercial Operations release notes
Summarize
Summary of Manufacturing Commercial Operations Release Notes - Yokohama
The Manufacturing Commercial Operations application in ServiceNow enables end-to-end management of products, subscriptions, and services throughout their lifecycle. The Yokohama release introduces key enhancements that streamline collaboration between manufacturers, customers, suppliers, and partners by reducing the need for custom integrations and improving order and service management.
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Key Features
- Service Exchange Integration: Connects multiple ServiceNow instances allowing direct service tracking and interaction without custom integration efforts.
- Sales CRM Self-Service Portal: Enables B2B customers to configure products and place orders easily through an enhanced self-service order placement feature.
- Email Interactions: Transforms emails into interactions rather than cases, improving communication handling.
- Dealer and Sales Promotion Frameworks: Introduces user roles and responsibilities for dealers, supports day-to-day business activity management, and provides promotional data models for OEMs and dealers to manage sales promotions and claims.
- Multiple Line Items on Cases: Supports capturing and tracking requests for multiple items simultaneously on the Business Portal.
- Catalog Item Copying: Allows copying Service Catalog items to Remote Catalogs in Service Exchange, eliminating redundant manual catalog creation.
- Bulk Import for Sales Promotions: Supports bulk import functionality for promotions with customization on CSM or Business Location Service Portal.
Activation and Installation
Manufacturing Commercial Operations is available through the ServiceNow Store. Customers must request and install the plugin from the Store and configure it following the provided guidelines. The Yokohama release includes multiple plugins that can be installed together to enable the full feature set.
Related Applications
- Sales Customer Relationship Management: Manages the product sales lifecycle including product catalogs, order management, and pricing.
- Customer Service Management: Supports external customer service and support needs.
- Field Service Management: Manages work orders, resources, skills, and assets for field operations.
- Service Exchange: Connects ServiceNow instances for seamless collaboration across ecosystems.
- Strategic Portfolio Management: Aligns work with business strategy to optimize product and service delivery through digital transformation.
Practical Benefits for ServiceNow Customers
With the Yokohama release, manufacturers and their partners can expect improved operational efficiency through direct instance-to-instance collaboration, simplified order placement for B2B customers, and enhanced promotion management. The new dealer and sales promotion frameworks provide structured roles and data models to support sales activities and claims processing. The ability to handle multiple line items per case and to copy catalog items reduces administrative overhead and accelerates service delivery.
The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release.
Manufacturing Commercial Operations highlights for the Yokohama release
- Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations.
- Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature.
- Transform emails into interactions rather than cases with email interactions.
- Enable the dealer and sales promotion framework and its user role and responsibilities.
- Configure the Manufacturing Commercial Operations plugins.
See Exploring Manufacturing Commercial Operations for more information.
New in the Yokohama release
- Manufacturing Commercial Operations users
- User roles provide the information on the users and their responsibilities.
- Dealer
- The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.Note:Q2 release includes only the data model and not the playbook.
- Sales Promotion data model
- The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed.Note:Q2 release includes only the data model and not the playbook.
- Install Manufacturing Commercial Operations plugin
- List of all the plugins that are installed with Manufacturing Commercial Operations plugin.
- Support multiple line items on a case to track requests on the Business Portal
- Capture and track requests for multiple items on the Business Portal. Case line items, case tasks, and case line tasks all appear on the case page.
- Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange
- Eliminate duplication effort in Remote Catalog creation and maintenance, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog.
- View products from the catalog and place orders directly through the Sales CRM self-service portal
- Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal.
Activation information
Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.