Manufacturing Commercial Operations release notes
Summarize
Summary of Manufacturing Commercial Operations Release Notes - Yokohama
The Manufacturing Commercial Operations application by ServiceNow supports managing the full life cycle of products, subscriptions, and services for manufacturers. The Yokohama release introduces enhancements that streamline connectivity, order management, and promotional activities, improving collaboration between manufacturers, customers, suppliers, channels, and partners without requiring custom integrations.
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Key Features
- Seamless Collaboration: Enables direct service tracking and interaction across different ServiceNow instances, eliminating the need for custom integration efforts.
- B2B Self-Service Ordering: Integrates with Sales Customer Relationship Management (Sales CRM) to allow B2B customers to configure products and place orders through a self-service portal.
- Email Interaction Transformation: Converts emails into interactions rather than traditional cases, enhancing communication tracking.
- Dealer and Sales Promotion Framework: Introduces user roles for dealers and supports managing daily dealer operations and real-time data insights. The sales promotion model enables OEMs to publish promotions and dealers to submit claims post-sales. Bulk import for promotions is supported with customization on existing portals.
- Multiple Line Items on Cases: Supports tracking multiple requests on a single case within the Business Portal, enhancing request management and visibility.
- Catalog Item Copying: Allows copying catalog items from the Service Catalog to Remote Catalogs in Service Exchange, reducing duplication and manual maintenance efforts.
Activation and Installation
Manufacturing Commercial Operations is available through the ServiceNow Store. Customers can request and install the application via the Store, with configuration guidance provided in the product documentation. The release notes recommend reviewing installation and activation instructions to ensure proper setup.
Related Applications
- Sales Customer Relationship Management: Supports the product sales life cycle with modules for Product Catalog Management, Order Management, and Pricing Management, complementing Manufacturing Commercial Operations capabilities.
- Customer Service Management: Provides tools for delivering service and support to external customers.
- Field Service Management: Manages work orders, tasks, and resources related to field service operations.
- Service Exchange: Connects multiple ServiceNow instances to facilitate seamless collaboration and service delivery across the ecosystem.
- Strategic Portfolio Management: Helps align work with business strategy to deliver products and services that support organizational goals.
Practical Benefits for ServiceNow Customers
With the Yokohama release, ServiceNow customers in manufacturing industries can expect improved efficiency in managing product lifecycles, enhanced collaboration across partners and suppliers, and simplified order processing for B2B customers. The new dealer and sales promotion frameworks provide better control and data insights into commercial operations. Additionally, integration with related ServiceNow applications ensures a cohesive experience across sales, service, and operational processes.
The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release.
Manufacturing Commercial Operations highlights for the Yokohama release
- Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations.
- Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature.
- Transform emails into interactions rather than cases with email interactions.
- Enable the dealer and sales promotion framework and its user role and responsibilities.
- Configure the Manufacturing Commercial Operations plugins.
See Exploring Manufacturing Commercial Operations for more information.
New in the Yokohama release
- Manufacturing Commercial Operations users
- User roles provide the information on the users and their responsibilities.
- Dealer
- The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.Note:Q2 release includes only the data model and not the playbook.
- Sales Promotion data model
- The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed.Note:Q2 release includes only the data model and not the playbook.
- Install Manufacturing Commercial Operations plugin
- List of all the plugins that are installed with Manufacturing Commercial Operations plugin.
- Support multiple line items on a case to track requests on the Business Portal
- Capture and track requests for multiple items on the Business Portal. Case line items, case tasks, and case line tasks all appear on the case page.
- Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange
- Eliminate duplication effort in Remote Catalog creation and maintenance, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog.
- View products from the catalog and place orders directly through the Sales CRM self-service portal
- Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal.
Activation information
Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.