---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Advanced Work Assignment release notes

# Advanced Work Assignment release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Advanced Work Assignment (AWA) application automatically assigns work items to your agents based on their availability, capacity, and optionally, skills. Advanced Work Assignment was enhanced and updated in the Yokohama release.

## Advanced Work Assignment highlights for the Yokohama release {#awa-rn__awa-rn-highlights}

* Run assignments on different nodes or cadences for different service channels to improve the AWA application's performance and resilience.
* Provide wrap-up codes or notes for interactions or segments that the agent is involved in at the end of a call.
{#awa-rn__ul_xcc_3lq_xcc}

See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) for more information.{#awa-rn__awa-rn-highlights-2}

## New in the Yokohama release {#awa-rn__awa-rn-new-features}

[Service channels](https://www.servicenow.com/docs/access?context=awa-service-channels&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)
:   Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience.

[Using Advanced Work Assignment](https://www.servicenow.com/docs/access?context=using-awa&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)
:   Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in.

## Activation information {#awa-rn__awa-rn-activation}

Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).{#awa-rn__awa-rn-activation-1}

To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external).{#awa-rn__awa-rn-activation-2}

## Browser requirements {#awa-rn__awa-rn-browser}

Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support.{#awa-rn__awa-rn-browser-1}

## Related ServiceNow applications and features {#awa-rn__awa-rn-related-apps}

[Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
:   The ServiceNow®
    Now Assist application uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.

[Configurable Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US)
:   The ServiceNow® Workspace application provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and to resolve customer problems.